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March 2024 by Villiamu Hannemann
Other reviews must be based on someone who no longer works here or wasn’t working today because the lady who helped me today was fantastic. Great service and very friendly.
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August 2023 by Jeff Strain
Kept my package for 2 weeks and wouldn't let me pick it up untill it was delivered to me
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August 2023 by Christian Wilson
My mail keeps getting lost by the post office...
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July 2023 by Tina L.
I live in Honolulu. This is the fifth time this year my package was mistakenly sent by USPS to Laie on the other side of the island. Why I do not know but it's a big inconvenience as I have to wait several days for the tiny Laie Post Office to sort it once received and then send it back to town. Why does this constantly happen? What's happening at the regional Post Office and why is Laie so slow to get it right and send back to town?
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May 2023 by shirley Sau
This was some time ago, that I went with my friend to get her passport stuff done. We took all possible documents that we thought would be needed for the process. Got there and they said we needed to fill out this and that. We did exactly what they told us to do. nek-minute, she said that we needed to come back because they were gonna go for an hour break. We respected their work hours and decided to go on the next day. Went back, another lady was kind enough and actually did her job. She helped my friend understood what she needed to do to get her package delivered. My friend needed to get some other stuff to finish the process. Walked home, got everything we were told to get, walked back to the post office in the sun and completed everything. We're college students and we don't know how things work in the post office. At least smile and engage more with customers. Like, help us understand & confirm if we got everything we need before we leave so when we come back we have everything. Be considerate of people's time.
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March 2023 by North Shore L.
the post master there is an awful woman. they send half my mail back including checks to my company that I need so I can keep the doors open. something must be done. official complaints get you no where
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December 2022 by William Ermitanio
What a waste of my time. Super rude customer service. The way he talked to me, no aloha at all. Came to process passport application for my 3 kids and I. Ended up doing just one application for my son. Surprised a post office don’t have a copy machine, but my fault I didn’t know you needed a copy of ID for each child. Weird how even though you give a copy of your ID they still ask for your actual ID. I couldn’t do my application cause the rude man couldn’t find my License and blamed me for misplacing. I’m a very organized person especially when it comes to these kinds of things. I spent a good 30 minutes looking around. I drove home without a licensed . couple days laters my license was mailed to me from Laie Post Office with no apology . Shut this place down!!!they obviously hate what they do.
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December 2022 by J Risherdsan
great little post office with friendly staff that is always willing to help.
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November 2022 by William E.
Man was very rude and unwelcoming. Before leaving I noticed I didn't have my drivers license. He insisted he gave it back (when it comes to these kinds of things I never lose anything, I never have) . A week later my drivers license was mailed back to me from Laie Post office
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September 2022 by Noah Ray Shah
Dennis is da man. Hard working, always kind & patient
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August 2022 by nadia pinto
I went to do my daughters passport and the work was super rude with us.
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June 2022 by Jaxon McCloy
Very helpful and patient as we did our passports.
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April 2022 by Kurt M.
Good service, quick and efficient in processing first time passport applications. We made sure all our docs and fees were correct. Arrived a bit early for appointment, no problem, everything completed in less than 20 minutes. Postal worker let us know we could track our applications online and wished us a good day.
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March 2022 by Jayde B.
Horrible customer service! Was in the doors before 3 and all Darren cared about was closing his register at 3!
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November 2021 by Anna Williams
The African America woman was super rude and unhelpful for getting a passport, we had an appointment for 9:30 and got here early as it said we had to go to will call to call someone to let us in, she yelled at us from behind and told us she’d open the door in a few minutes , we’ve gotten 2 other passports and they’ve been able to make a copy for us she said nope she won’t do it and we requested photo service when making the appointment and she said she wouldn’t do it eithe. She was so rude and talked to me like I was a child. I can see why they have so many open appointments
