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April 2024 by Michael Snow
The customer service at Oakley in Whalers Village on Maui was outstanding, far surpassing what I experienced at their Foothill Ranch store. Despite Foothill Ranch being a primary location, the service there fell short, particularly in staff knowledge concerning the differences between men's and women's glasses. In contrast, the team at Whalers Village was exceptionally well-versed in their product range. They provided clear, detailed explanations, helping us find exactly what we needed with ease.
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April 2024 by J Fish
The Oakley store in the Whalers Village in Kaanapali was great. The gentlemen working were very helpful and even found a shirt style that I was looking for more of in the days shipment and unpacked it. Mahalo nui loa!??
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April 2024 by Michael Murray
My son wanted a pair of sunglasses and we popped in to shop. Jeffrey was the person who assisted us and was fantastic.
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March 2024 by Les Rink
I mangled my prescription sunglasses and believed them beyond repair. With two weeks left of my vacation on Maui, I needed those glasses. The optometrist at the Whalers Village store took them in hand and restored them to new condition in less than an hour. The employees in this store are outstanding, I thank them and recommend them.
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February 2024 by Philip Polus
Great in store selection. The sales associate Heike was very knowledgeable about the glasses and what lens combination I needed for my specific sports activities. Thank you.
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December 2023 by Sarah Smith
Darryl and his crew were great!! They helped build custom sunglasses for my whole family. Definitely recommend the Oakley shop in the whalers village.
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September 2023 by Brad Res
Awesome associates, neat and organized store. Very professional and helpful.
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August 2023 by Thomas Ward
Staff was very nice and helpful with selection of items I bought.
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July 2023 by David Daniel
Myra, was awesome, super nice and helpful, thank you so much!!! Mahalo!
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June 2023 by Jim Wong
Great location. They seem to have timely sales (which suit me) and the service was terrific!
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June 2023 by Bronson Harris
Great customer service, knowledgeable about their product.
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December 2022 by That Max Fellow
I go in here pretty regularly for glasses cleaner as well as the occasional pair and the customer service is always surprisingly amazing for a sunglasses store. Seems like every time i happen to be in there I’m helped immediately. Myra is usually the one to greet and help me. She’s awesome, knowledgeable and fast! Highly recommend this shop for a pair of shades or good leans cleaning stuff. 10/10
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December 2022 by MrLyer7015
Glasses looked great. Found what I wanted right away and they found me a new pair apart from what they had on the shelf. They checked for any damage before giving the glasses to me.
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October 2022 by Adrian Roach
I was just looking for a replacement lens for a pair of Batwolf’s. Jeffery was more than accommodating. He quickly separated 4 different sets of polarized lenses out of a drawer and brought them to the counter. He happily pulled out each pair from the box so I could compare colors and choose the one I liked the best. In this day and age of lackluster customer service, especially after the pandemic, it was great to have someone so friendly and accommodating.
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August 2022 by James Olson
The salesperson was great! She knew her products, was there to help if needed and didn't try to push us for a sale.