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May 2023 by Erick Jackson
I should have used turbo tax. IF THEY ASK YOU TO USE THEIR APP DON’T!!!!!!! Every time I go in they always sending me off to the app saying they women would contact me and it took her a week or two before I could even contact her. I got charged so much better off not filing at all. Will not be using their services ever again and the woman doing my taxes doesn’t even live here and she had terrible communication skills. Never got replies on my messages and she always calls me at terrible times. Worst experience I have ever had doing my taxes, it was just horrific. Honestly it’s feel like they just stole from me. Didn’t receive any helpful information from them ever, the lady could barely explain what I was getting charged, for not a good explanation. I AM HIGHLY HIGHLY UNSATISFIED WITH THEIR SERVICE.
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April 2023 by Erick McCree
I should have used turbo tax. IF THEY ASK YOU TO USE THEIR APP DON’T!!!!!!! Every time I go in they always sending me off to the app saying they women would contact me and it took her a week or two before I could even contact her. I got charged so much better off not filing at all. Will not be using their services ever again and the woman doing my taxes doesn’t even live here and she had terrible communication skills. Never got replies on my messages and she always calls me at terrible times. Worst experience I have ever had doing my taxes, it was just horrific. Honestly it’s feel like they just stole from me. Didn’t receive any helpful information from them ever, the lady could barely explain what I was getting charged, for not a good explanation. I AM HIGHLY HIGHLY UNSATISFIED WITH THEIR SERVICE.
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April 2023 by Laura G.
This is crazy , your app says it's having a problem but I can't find out how to fix it unless I have money (that I don't have) to pay you for using the apparently nonfunctioning app. the people at the store can't help and they gave me a number that asks for money or it will not tell me how to enter my information manually
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May 2022 by Christian Crook
First time using H&R. Failed to give me full details on what I needed to do for uploading documents, time frames, etc. Was told they were going to file an extension for my taxes. Have yet to hear back and now they're "temporarily closed" and I have no one to contact.
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April 2022 by Colleen Conklin
I've been coming to h&r block for years and my lady that I normally deal with retired so I had a new agent today and I was very happy she was very patient with me as I was nervous doing your taxes this sometimes scary especially if you're not a numbers person she walked me through every step she was very patient and very kind
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April 2022 by Veronica Palau
I won't be living on Maui next year.
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March 2022 by Gina G.
This is the worst customer service I've ever received! We have called and called on a state tax issue with zero return calls and now our simple, (zero w2 return) has been declined! Even though I was there in the office when we did my fiancés taxes the very rude lady will not even speak to me! I did our 2021 taxes on line at turbo tax for free, (and we've already been paid for both state and federal)! These people charged us $168 for nothing but issues! And now she will not talk to me, they don't have answers on their screw ups and nor will they refund the money and time they have caused due to their negligence, (even though it clearly states refund should things not go through)! On top of this the lady was rude as hell!!! Save your money and go somewhere else! This place has the worst customer service I've ever encountered!!!!
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April 2021 by StevenKent Scott
She was outstanding. Very knowledgeable.
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April 2021 by Amanda Tremel
I went to see an advisor who could not help with a question I had. He told me to come back in a couple days to meet with Celia Domingo, who was quite unhelpful and blunt when I asked for help. It was very discouraging after already being confused about taxes and penalties due, etc. The receptionist, however, was lovely.
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April 2021 by Alfred Pasly
The Staff at H&R Block really do a good job of making sure we clients get results.
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April 2021 by Cynthia Cordova
I had a great first experience with my H&R tax prepare. She answered all of my questions and concerns and felt very cared for.
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April 2021 by Christy Edwards
The ease of it!
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March 2021 by Katie Dodson
She was very helpful and made sure that everything was done right for me on my taxes
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March 2021 by Nani Kim
I really like because they're called me and very kind to me.
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March 2021 by Edwin Ueno
Celia Domingo, very nice, and professional.