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October 2023 by Charity Maui
There was a long line when I arrived there to set up a new bank account, however the teller that helped me set it up knew exactly what she was doing which made this a very quick, informative process.
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October 2021 by Cam S.
Bank of Hawaii is a very good financial institution. I have used them for several years and have never had any problems with fraud etc. unlike another bank I use. I highly recommend this banking institution. The credit adds are beautiful too. Fun to carry and use.
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May 2019 by Chalette Hodge
The management and staff are kind and friendly.
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March 2019 by Jacob Simons
Great branch and friendly staff. The manger Lisa is always available with a smile and ready to serve.
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January 2019 by Quu Quu
Came in asking for an old style 100 dollar bill for my collection. She was very sweet and gave me one. What more can you ask. You definitely don't get this kind of service back in Minnesota.
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October 2018 by girlsgonesurfing
*Lisa Francis is ABSOLUTELY AMAZING! She always has a smile, is extremely efficient while also being both friendly & professional. I appreciate all your years of assistance- you make a quick stop at the bank a special occasion. :)
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October 2018 by Spot_eighty9
Asked if they could do notary service and lady at the counter went to get the notary person, she asked who was asking for a notary, came out of her cubical to look and said "ummmmm just tell him go to the bank across the street" very unprofessional, I could hear them talking behind her cubicle and the lady who was at the counter was telling her "it's up to you if you wanna do it"
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July 2018 by girlsgonesurfing .
*Lisa Francis is ABSOLUTELY AMAZING! She always has a smile, is extremely efficient while also being both friendly & professional. I appreciate all your years of assistance- you make a quick stop at the bank a special occasion. :)
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July 2018 by Eric Feingold
Customer service waiting time by telephone is an insult to the customer.
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June 2018 by Erin Delgado
This is the worst bank I have ever dealt with. I am so very glad I get to go to a real bank soon. Be careful with EVERYTHING they do. They have HORRIBLE customer service. You never get the same answer twice. I've seen slug cross the street faster than their responses to a problem! Worst bank ever keep your money under your matress it's safer
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November 2017 by Jayboyyy
Asked if they could do notary service and lady at the counter went to get the notary person, she asked who was asking for a notary, came out of her cubical to look and said "ummmmm just tell him go to the bank across the street" very unprofessional, I could hear them talking behind her cubicle and the lady who was at the counter was telling her "it's up to you if you wanna do it"
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October 2017 by codeh
I'm not surprised this place has such a low rating. Poor customer service. I do whatever I can to use only the ATM outside of this location. I've been using this same branch of this bank for 4 years and they still ask me for my ID to deposit funds with a fully completed deposit slip and cash. If that's a policy or something its the most ridiculous one I've ever encountered.
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June 2017 by codeh d
I'm not surprised this place has such a low rating. Poor customer service. I do whatever I can to use only the ATM outside of this location. I've been using this same branch of this bank for 4 years and they still ask me for my ID to deposit funds with a fully completed deposit slip and cash. If that's a policy or something its the most ridiculous one I've ever encountered.
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February 2017 by Ace Boyd
Juliemay was a breath of fresh air. My employer recommended that I go to her with some financial difficulties I was struggling with and did not know what to do. In a matter of minutes she had a solution and was putting it into motion. I was thrilled and couldnt believe it. Professional and made me feel like we were old friends. Absolutely the best banking experience in Maui. The rest of the staff there has been wonderful as well. I would recommend anyone to this bank and especially the branch in Kahana. MAHALO!
