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May 2024 by Kanani Higbee
Great service. If I ever need anything, they are there to help. I received better pricing than competitors. After the Lahaina fire, they were proactive and came to my town to check if our cars survived. They know how to take care of their customers.
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February 2024 by Luis Fernando Gomez
Never got to me for my accident In my truck c k
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January 2024 by Brian Griffith
Service and people are nice and efficient, BUT, I got in an accident (not my fault) and there are zero body shops on Maui that are willing to work with Allstate Insurance to get my car fixed. Reports from the body shops report that there difficult to work with, don't want to pay etc. So this makes it very difficult to have Allstate Insurance here. Luckily, the accident was not my fault so I was able to use the other party's insurance, which was accepted.
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November 2023 by Valerie Okimoto
Overall Allstate has been so helpful and understanding. Tony at the Kihei off is very prompt and helpful. Also, the staff at the kihei office is willing to help at a moments notice. As far as the main office, all it took was one phone call to report our loss in the Maui wildfire and they responded. My parents and I are very pleased with your team. Thomas Bork, Jennifer Thomas, Wendy Graham, Roxanne Covell. Each and every one did follow up calls to make sure we were ok. I can’t thank you enough for such great service. Thank you from the bottom of our hearts.
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November 2023 by Thomas Sinclair
He has really been available with all the fire issues. Allstate has been great with us
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September 2023 by JOE SMITH
Fantastic agent. Tony is always willing to answer my questions and show me ways to save money. He's quick to respond to email. He was quick to pay the tow bill.
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September 2023 by Rick
Fantastic agent. Tony is always willing to answer my questions and show me ways to save money. He's quick to respond to email. He was quick to pay the tow bill.
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July 2023 by Natalie Caro
Daneen has been an absolute dream to work with. She follows up, follows through and keeps up with communication. I highly recommend!
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March 2023 by Jacqueline Shepard
Car Insurance is too expensive to be considered ‘just another customer’. I have an excellent driving record so I expect the best service there is. Allstate has delivered constant, timely service since I joined them and I’m very happy not to be taken for granted. Thank you Matthew Cerizo and team! Jacki
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August 2022 by Janelle Lee
During this entire process from arranging a tow, reimbursement for charges under my claim and discrepancy with charges, I haven’t received any support from the Maui office upon reaching out to them and lack of communication from my assigned adjuster.
The only responsive means I received was through the app on “chat”. I suppose this is the intent of utilizing technology to streamline and make things easier for clients but it’s just not conducive to what this company portrays when your standing by for a tow because the auto body hadn’t confirmed repairs nor were they aware the car was being delivered and your trying to reach someone from Allstate so you can get the car towed back home.
Overall it’s been a challenging process, nothing that I have experienced before and I’m still waiting on a response for the discrepancy with the tow charge.
Maybe keeping clients abreast of payments, perks and policies is what this company is know for, however when help is needed on claims, it’s been a trying experience.
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March 2022 by Janelle Lee Inciong
During this entire process from arranging a tow, reimbursement for charges under my claim and discrepancy with charges, I haven’t received any support from the Maui office upon reaching out to them and lack of communication from my assigned adjuster.The only responsive means I received was through the app on “chat”. I suppose this is the intent of utilizing technology to streamline and make things easier for clients but it’s just not conducive to what this company portrays when your standing by for a tow because the auto body hadn’t confirmed repairs nor were they aware the car was being delivered and your trying to reach someone from Allstate so you can get the car towed back home.Overall it’s been a challenging process, nothing that I have experienced before and I’m still waiting on a response for the discrepancy with the tow charge.Maybe keeping clients abreast of payments, perks and policies is what this company is know for, however when help is needed on claims, it’s been a trying experience.
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March 2022 by Gary Light
The best!
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March 2022 by James Webb
Matthew keeps me informed and always seams to know what is going 0n.
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February 2022 by Randy S.
I have had a policy for two years and thought everything was being done behind the scenes without needing to sort through each and every bill. Unfortunately today I received a notification of "collections" for $4.88. It was a bill for renters insurance that was canceled two days previously. In fact a woman called me to confirm this cancellation and did not mention anything about a balance due. But then to get my credit threatened is beyond acceptable. Totally incompetent or miscommunication would be the only excuse but when working through an app (not the direct person), things like this should never happen. I will find a new insurance policy on Monday for both cars and Home Owners. You can't undo a threat- EVER!
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March 2021 by juan b
Good job
