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“craftsman did a good job restoring my car, damaged by a truck that backed into the driver side front. the paint is nicely matched (you have to look very closely to notice a difference in non repaired and repaired) and they completed the work within the week promised. this is the second car estimated by kraftsman and the first repaired. they are my first choice in body shop. estimator don is superb and the company is quite professional. 5 stars out of 5 from me.”
“I recently had a wonderful experience with Tony Honda, where I brought my car in for a key issue. They meticulously looked through everything and even added a coupon onto my service and fixed a dash tire sensor light which was a wonderful surprise! Thank you Kona Honda!”
“I would highly recommend going to Hank's if you have an auto body repair issue. Hank was professional, honest, totally fair on pricing and gave me options to repair my bumper. Hank saved me money on my repair job and the quality of work was outstanding. If I need work again on my car, I will definitely go back to Hanks.”
“I went to Napa Auto Parts in Kona in hopes to find new wiper blades for my L4, not a common car on the island, and not a new car. I could not believe they had the wiper blades in stock. To my shock and delight, the sales technician quickly installed the wipers. He saved me so much time and frustration. It's so nice when someone goes out of their way to help. He made my day!”
“We had a tire leak and pulled in here, originally thinking we'd ask if he could air up our tire so we could make it to Costco's tire center without having to put on the spare. He gladly filled it up for free. We decided to ask how much it would cost to fix. It was a great price, so we stayed. He took care of it quickly while we talked and laughed, and then he checked the rest of our tires, adding air until they were all equal and topped up. He shared some great snorkeling spots and photos of lava erupting. It's been four days and our tire pressure hasn't dropped at all, and he turned our bummer-of-a-situation around. We enjoyed the experience and are glad we got to meet him!”
“Had to replace a dead battery. When I called to see if they had the proper size in stock, the customer service person was knowledgeable about what I needed and was thorough in explaining what was optimum for my situation. Autozone will even install the battery provided they have enough personnel to do it.”
“I was having troubles With the scratch plate for my car and I went to pick up some tape or Zips to temporarily fix my plate up. Jay was very helpful in finding those for me, as I’d never been to the store before. Was quick and easy, in and out. Much appreciated! (2 years ago lol) Thanks so much!”
“Mahalo to the Service Center, Sierra for getting me the appointment and being so understanding. Paulette you rock for being so knowledgeable of the car and your services, the mechanic that looked at my son's Sentra you rock for providing education on what prob happen! Thank you all for your help today! I appreciate your honesty and great service! We will now be bringing our cars for service to you guys! Your waiting area is so awesome too it feels like home!”
“It’s nice to walk into a parts store and feel like the person helping you knows what they are talking about Rick did an outstanding job at understanding and taking care of all of my needs”
“Tomas Hunt in Kona set up a test drive for a Suburu Forester we wanted with Jovee Rivera on Hilo side. Jovee was very helpful and showed us, very patiently, all the features of the car. We went for the test drive where both my husband and I drove it. Returning to the dealership, we decided to purchase the car and went in to talk with Jonathan (sorry didn’t get last name) in finance. This went very easy as we were not going to finance but pay upfront. We returned a few days later to pick up car and Jovee helped with all the setups as we were very unfamiliar with this part. Car had been washed with all the stickers neatly removed. Overall we were very satisfied with the dealership and everyone we dealt with.”
“Efficient, competent, everything you could ask for. Regular servicing was combined with a small factory recall weld splatter issue- everything resolved. They’re free shuttle service allowed me to get my errands done during the appointment - EXCELLENT!”
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“Blown out spark plug on the f150 - got us in within a day of explaining the situation. Gave us a timeline and fair price. Kept us informed of the repair/fix and status. Great customer experience here and recommend.”