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March 2024 by Coral Vallente (Shakti Designs)
Shady business going on here. Beware!!!!
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January 2024 by D C
Used this service for close to 6 years now. They jacked the rates way up for renewals this year. $372 for six months is too much. We dont need the new fancy register counter screens, we need an affordable mail service. Pretty disappointed.
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November 2023 by Ciro Ochoa
Outrageous increase in price
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August 2023 by Rick r
If I could give this business -5 stars a would ! If you’re looking for a mail box steer clear of this place! Don’t learn the hard way like I did .
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August 2023 by Kelly/Paul Thome
New manager Chris has terrible customer service. They have lost our package more than once and when we get the notification that our package is ready for pick up they can't find it.
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August 2023 by Cole Holland
Save yourself the headache and chose another mail service.
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August 2023 by DC Spangler
Hostile environment has taken hold at this establishment. Wait times of 20 minutes and up. Only to be told packages that they signed for weeks ago not available. Save yourself the headache and chose another service.
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August 2023 by Mike Stacy
They're awesome, I really do like the people who work there. The job is not easy, but they still smile. It's not always perfect, but what is? I get my mail, they know my name, and we smile. There's a lot of Aloha in that small business.
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August 2023 by Christian Chesser
This place is a Joke! Had a box. They closed early all the time. Never got my Deposit back for the Mailbox Keys (which were returned on time).
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August 2023 by Marcelle Haws
The two ladies in the office today were so helpful and friendly. Really enjoyable experience.
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August 2023 by Melanie Boehm
We have had steady service for the last year at a reasonable price. Just got our renewal...$371 for 6 months...more than double. We are finding a new service. These prices are outrageous compared to their competitors.
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August 2023 by Dottie B.
Ive been with this company since 2016. Customer service is always great, super friendly. Most of the staff know me by name. The wait is less than USPS. Paying for a private box allowed a lot more shipping options than USPS ( many companies wont deliver to a PO box). You can sign up for email notifications when packages come in ( which is always prompt). Highly recommended!!
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June 2023 by Philip J. Frye
Almost $800/yr for a mailbox, and DOUBLE THAT for the 1st year?!? These people should be shut down for price gouging. When I called to inquire about getting a box, I was told there was a waiting list but I could pay an extra $375 to "skip the line" - they admitted this is illegal but offered it nonetheless. Seriously, don't waste your time - just get on the USPS waiting list for a PO Box.
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June 2023 by Violet R
I was with these guys for 8 years. I watched it go from excellent to steadily making a turn for the worst. Btw, any 5 star review that you read with the names Kristen or Jackie, they've been long gone for at least 5 years now. So the good service they use to offer has ceased since then. In April of this year, they doubled their prices! And they didn't even give us a courtesy notice to let us know. I found out the prices were going up with 2 weeks notice by being sent a due payment invoice. For 1 month, the price went from $32.25 to $62.75! That is ridiculous and unreasonable! Especially for a business that is extremely unprofessional. Last year they lost 2 of my packages. They didn't apologize or take any sort of responsibility. These people do not care! So when I saw they were doubling their prices, I left right away. Thank god I did! I'm now at Aloha Mail and pay $34 a month and their service is like night and day in comparison to these guys. I wouldn't recommend this business to my worst enemy. So happy to finally be free of them!
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June 2023 by Bruce Erickson
Been a customer here for 5 years. Great employees and good service at a reasonable price of approx $23 a month.Then came Xmas of 2022 and the new manager emploded. Long lines. Lost packages, blank stares and excuses.Then in March a new manager, things turned on a dime. Great customer service and best place to do business with.Ok just got my renewal notice.....$62 a month to sort my mail. $ 372 every 6 months!!!!! A 150% increase in fees? NotI'm out. Notified all my carriers of my new mailing address today. Turning my keys to local local tomorrow.
