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January 2024 by Janine Ferrari
I always have the best experience at the zales in the ka Makana Alii mall! Alex is the most helpful, kindest, knowledgeable and super fun ambassador ! He takes his time to make certain you have seen every option, then answers all the questions in a fun and professional manner ! What a delight he is! It only makes sense though, as the store manager Ashley is all that and more! She has taught by example! What a awesome team! BRAVO! I am a happy customer !
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October 2023 by LOTWM 808 OHANA
Friendly and helpful
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October 2023 by Ruben Lopez
Great service beautiful rings thank you
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August 2023 by Crystal Nero
My husband and I went in there to look at rings and let me tell you Jo & Ash was on point. Just from me telling them I liked round Diamonds they found me the perfect ring
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August 2023 by Rhonelyne Rosete
Jo and Sarah were very helpful when I had visited for a quick clean on my wedding band and engagement ring. They were also knowledgeable when it came to answering my questions. Much mahalo for your warm service!
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August 2023 by ervin mana
My wife and I are really happy with the diamond earrings and rings that we bought at Zales kapolei store and Ashley (Manager) helped us with it, She'sVery knowledgeable in what she sells, very helpful, friendly ,very patience and answers all the questions that we asked .Thank You Ashley and keep up the good work,will be seeing you again!!!
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August 2023 by Susan P.
I love the workers at this location! The girls are so nice all of the time. "Thank you for all of your help!" They help me find the prettiest jewelry for the best price ever! My hubby bought me an anniversary ring and when I got home I didn't want to take it off! I slept with it on for the first 3 nights.
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May 2023 by Jessica Kahue
Ashley & April showed a lot of care for what we were looking for. Extremely helpful and gave us many options from ring varieties down to pricing within our budget, that’s not including the sale options they presented and/or payment options. Very knowledgeable. We appreciate you folks and your awesome service. We look forward to doing more business with you folks. Thank you!
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March 2023 by James Chapman
Jazmine and Nicole made my diamond buying experience.
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December 2022 by Harold Bray
THE SALE/DEAL I GOT ON (2) PAIRS OF 1/6 CARAT EARINGS WAS WORTH EVERY PENNY.
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October 2022 by K Graham
I went to a restyle event to have my ring redone. It’s been 2 months and i still haven’t heard anything. I have no budget! I was only staying with Zales to keep the warranty…Your lost.
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August 2022 by Rhyce B.
I don't know much about gold chains, so I came to a jewelry store thinking they wouldn't rip me off and because it's a established business. I was really excited about looking for gold chains for a wedding gift for my other half. I told them what I wanted and they were helpful. But then the worker started getting pushy. Trying to make the sell. I did buy a gold chain. Bought in April. A few months later I show my bridesmaid the necklace I bought & she told me I got ripped off. It's a hollow chain. Which the worker did not tell me. I go online, and the website there's no where listed that it's a hollow chain. I go on the website agent live chat, and they confirmed that it is in fact a hollow chain even though it's no where listed on the website. It's just really disappointing, the experience, the chain that I will be giving as a gift to my husband on our wedding day. Take these sellers with a grain of salt, they just want the commision.
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April 2022 by Char D.
Zales Ka Makana Ali'i has the BEST customer service. Ashley you are fabulous! She is very knowledgeable, sweet and such a gem! Definitely will help guide you in choosing your perfect piece! Cyre, Nicole, and the guy there too were absolutely so helpful and great to us as well! (I'm sorry I didn't get your name, but your bright personality and that 80's song you sang brought us back to those days although we're not from that era lol) Everyone here is great to work with, you will not be disappointed! I cannot thank you enough! Our order arrived a lot faster than anticipated. So so happy! I will definitely recommend this Zales to family and friends. Thank you Zales Ka Makana Ali'i, you guys are outstanding!
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January 2022 by Li Noa
Zales Kapolei one of The Best Customer Service from Associate Richard Cervantes!!!He is very Knowledgeable and courteous. You can depend on him to take the time to find the right diamond for your engagement ?
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November 2021 by Missy Moshion
The workers here were very friendly when we went to get my ring cleaned. It was a fairly quick process. In and out within 5 mins.
