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November 2023 by L K.
I'm really surprised at the good reviews this store has gotten. Almost everytime I walk into this store, I am never greeted. Today was no different. There were 2 associates working that I could see. My family and I walked in and no one said anything to us. I walked to the back of the store browsing through things, still no one said anything. When we started walking towards the exit, still nothing, and nothing as we left. Poor customer service is such a turn off.
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November 2023 by Danielle C.
I went in to pick up my order and was immediately greet by two young Ladies. One of which was Alexis. Alexis asked how she could help me and I had informed her that I had an order. She grabbed it and set me up to try them on in a changing room. She wrote my Name on the door and said that it was ready when I was. After trying the clothes on Alexis helped me with my purchase. Our conversation about the Mickey and Minnie Mouse Christmas shirt took our conversation to why I love Christmas so much and how I Decorate in an extreme way. Lol.. Alexis just made my night and she is such a conversationalist!! I shared with her some of my Decorations and she lit up with excitement. We need more people like Alexis in this world!! Mahalo Alexis!! I hope to see you again soon!!
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February 2023 by Gail U.
So glad I came along for the ride with hubs. Asked him to drop me off at the Kamakana Alii food court while he went to his appointment.,I walked through the food court and turned left. Torrid was in view. First time shopping at this location but the set up was like Pearlridge so it was great.The friendly sales associate came towards me as I entered the shop. Looking for anything special? I'm going to check out the clearances. She shared they are 70% off.Ooh JOY!Thinking I only had 15 minutes to shop I hurried to the back right. Found 4 cute tops. I asked Telle, to help me with blouse on the very top rack way above my head. As she came I asked, is 70% off the last price(already marked down), yes!Paid for a bag to carry my purchases. Where was my ride? At least it gave me time to catch some vitamin D sunshine then some windy chill. Very pleasant shopping experience. I was the only customer in the shop on a weekday shortly after 10 a.m.
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September 2022 by astra birznieks
Amazing
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July 2022 by Evangeline P.
I love the selections that's available in the stores. I highly recommend people to go into the store because there are so many great deals available. Staff very friendly and helpful. It's ver clean and easy to navigate my way around in the store.
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June 2022 by Jennifur Thrush
The people working there are always great and very helpful. 4 stars is the company itself making it difficult to follow/understand their sales and prices.
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November 2021 by Vic K.
My experience with this store was amazing because of a nice, patient and helpful lady. Her name is SANOE. She was sincere with her service and very helpful. I had trouble finding a skinny pants for myself. I went to almost all of the stores in Ka Makana Ali and I found nothing. Pants are wither tight or fit but too long. Torrid has the perfect pants for a chubby and short person like me. The pants I got look sexy in me. It hides my tummy. Fashion jewelry are fabulous too. It was my very first time in Torrid last night. I highly recommend the store and I commend the great customer service of SANOE. I will definitely go back.
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September 2021 by Desy Gato
Amazing customer service, lovely items and my favorite part was the dressing room was actually OPEN!!!
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July 2021 by Renee A.
The ladies here for the most part knows me. The company it self should work with another credit card company to run their credit lines because you cant schedule more then 1 payment and there is no autodraft option! So if you have a bad memory good luck on having on time payments.
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May 2021 by Andrea K.
I love this store. Every time I stop in to see what's new I end up leaving with bags of clothes and accessories. LOL! @sales reps, thank you for making my shopping experience great. The sales associates are always in a good mood happy to help and patient. The last time I was in there I got a scratch off with a 50% off coupon plus an additional 10% for completing the torrid.com / survey online. can't wait to go back and Shop!...again
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May 2021 by Uilani hanohano
I love that I'm a size Zero Torrid size
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May 2021 by Dorothy Ene
Cute styles
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February 2021 by Lenor M.
My Niece love this place, so I'll be basing my comments on face to face customer service and store presentation, went to pickup a gift card. Location, Ka Makana Alii, first interaction was professional and friendly, store was clean and neat. The employee acknowledged and exchanged pleasantries, answered my request and questions, also offered other information in regards to the usage of their gift card.
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December 2020 by Madeline Jones
Absolutely love the store of the employees are great
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December 2019 by Shy Shy
I tend to fluctuate in weight. I look a lot of weight than I gain it back. It's so comforting to know that I can count on torrid for my style needs. I am a woman who's feel are larger than the average and wider than average. When I go shopping for heals, boots, or sandals I can count on torrid. A feeling of confidence knowing that I'll be taken care of. I feel the same about the clothing. My torrid size is usually 0-1. My Bra size is a 42DD. I always find what I'm looking for and more. What puts the cherry on the cake is the dressing rooms have fans in each room. OMG I am sold. There are times that people get hot because of personal reasons. It's so comforting to see that something like Fans in each dressing room is available. Its the little things that makes me shop at torrid and forget about the $$ price. If you are a frequent shopper I suggest that you sign up for there rewards program. You can find more about there rewards program on their website. Returns weather it be online or instore is always super easy. I have had no issues. Customer service at this specific location is good. They seem to have a lot of turnover. I see new employees upon my visits.
