-
January 2024 by Rene Sanche
Sales women when asked the difference between shoes within the same brand she barked at that me she’s not a doctor and it’s not her job to give advice or know about the product she is selling. I feel it is your job to know about the products you are selling, especially when in a specialty orthodics store such as yours!
-
November 2022 by not u
Great help. Good service. Cool sandals and compression socks
-
September 2022 by Ben Y.
Anyone else have issues with UFS slippers shrinking? I had a pair of slides that literally shrank from size 13 to probably a 8 so small I can't get my foot on it anymore? A worker at Windward store matter of factly told me, oh yah you need to keep it out of the sun. I'm not sure that's a superior product, if it shrinks with exposure to sun. I now have 2 pairs that have shrunk. All the time I was thinking my feet were swollen. I hope this defective composition was addressed and they can make me a happy camper again.
-
August 2022 by Leishalynn Ashley A.
My mom was having foot pain so her physical therapist recommended for her to buy shoes from this store. When my mom and I entered the store, there was one worker working that was helping another customer at the register but the worker still greeted us when we walked in. That was nice, because it was our first time in this store ever so we felt welcomed. When the worker was done cashing out the customer. She told us her name was Leilani and asked if we had any questions. My mom wanted to try out some shoes, so Leilani brought the shoes from the back for my mom to try. Since my mom was in some pain, my mom was apologizing for how slow she was putting the shoes on. Leilani said "no worries, take your time." That made me feel good because I didn't feel like we were being rushed. My mom ended up wanting a black shoe that wasn't available at this location. Leilani checked the system and saw it was available at another location. So I paid for the shoes and we were told that it will be ready for pick up the next day. My mom was very happy and excited because the shoes were so comfortable. She is on her feet a-lot for work, so I know she was looking forward to go back to work with comfortable supportive shoes. Come the next day, they left a voicemail saying that the delivery person forgot my moms shoe order at the other store location and that the shoes will be ready for pick up on Monday instead. That upset me because we were told it was would ready for pick up the next day, it was already paid for and because the delivery person forgot my moms order she would have to wait 5 days (Shoes were purchased on Wednesday. Was told it would be delivered next day Thursday, but now Monday!!) My mom told the person on the phone she can't wait till Monday because she goes back to work tomorrow. The person on the phone said she will call my mom back and let her know the status. My mom called back around 1pm and was told it will be ready for pick up tomorrow, not today. My mom explained to that person again that she is going back to work tomorrow. So the person said she will figure out a solution and give my mom a call back. The person calls my mom back and says that Leilani will drive to that location to pick up the shoes before her work shift. Leilani thank you soooo much!! You had to go out of your way to get the shoes yourself, before your work shift, just because the delivery person forgot to grab it themselves. My mom and I are very grateful for your help and going the extra mile to get her shoes to her.
-
July 2022 by Diana S.
I stopped by on a Thursday afternoon on 7/7/22. I was looking for walking shoes. Brian who was working the day that I visited had exceptional customer service as he helped me choose my walking shoes. First, he measured both my feet and asked questions. Then we went to a computerized foot screening machine that is a 3D digital foot analysis device which accurately measures your feet. Then he brought out two brands of shoes, Brooks and Hoka, in three different styles and colors of shoes. I tried all three on, and walked around the store. I finally, chose the style and shoes that fit me best. Thus, if you are in need of good walking shoes, I highly recommend "The Ultimate Foot Store". Also, ask for Brian and he will recommend the shoe style that is best for you.
-
July 2022 by MS Brown
Brian was awesome! He helped us find just the right shoe. Thank you, Brian, for your patience and great attitude!
-
February 2021 by Eve R.
Nicole is amazing and goes out of her way for customers to ensure they have a great shopping experience! We love Nicole!
-
January 2021 by Doug S.
1-star because the place smells so good with the diffuser they use! "Hawai'i's largest selection..." Is far from the truth. I wasted my time twice in the past two weeks by coming here. The first was to get a pair of Hoka Recovery's but all they had was the display model/no stock. I ended up with a pair of Oofos which are fine but not what I came for. Came again this week for some Hoka shoes. Again, all they had was the display model/no stock (Clifton's, Bondi's, etc.). I give up on them. Maybe others have as well since both times I've been there, I was the only customer.
-
December 2020 by Ata T.
My wife is a former patient of Dr. Gregory Morris, owner of the Ultimate Foot Store. We have been customers of his stores ever since, realizing that we spend a lot of time on our feet, and it's important to use the best footwear. This Black Friday, we stopped by the store in the Windward Mall, because I needed new work shoes, and my wife needed new sandals. We found exactly what we were looking for, and since there was a sale, we picked up an extra pair for my daughter. The young lady that helped us was very helpful, really nice, and provided us with excellent service!
-
April 2020 by Vikki W.
Great service. Saw some men's shoes at Aina Haina store. It was on clearance and not returnable. I don't live nearby and my husband would not drive there to try the show on. The salesperson suggested that he could transfer the shoe to a closer store to us so my husband could try them on. The shoes were transferred, I got a call, my husband tried them on and we purchased them. Thank you.
-
March 2020 by Sonya H.
Was on vacation when I had terrible foot pain on the second day after an amazing morning walk in koolina with my husband. Decided enough was enough and searched Yelp for any business with inserts. Decided to take half a day to help relieve my pain. Best decision I could have made when I walked in, was greeted by a friendly and informative saleswoman. They didn't have my shoe size available so was advised to go next door. After getting a nice pair of nike air at famous footwear, I was fitted with inserts that saved the rest of my trip. I was literally bouncing around the next morning on our walk. Thank you so much!
-
February 2020 by Veronica L.
Ho have I not written a review yet?! Well let me fix that now! I was originally turned on to The Ultimate Foot Store before Ka Makana Ali'i opened, after a visit with its founder, Dr. Greg Morris. I actually went to their Hawaii Kai location first but was so ecstatic to hear when they were opening a location in Kapolei! Okay, so best place to park would be by 'Olino or CPK. Their store is just down the "alley" from 'Olino. You walk in and are immediately greeted. I have never seen more than one employee, but that hasn't affected their impeccable customer service. Soooo many orthodics and shoes I want to buy to help my plantar fasciitis, tendonitis, and bone spurs. I guess I'm "adulting" - getting excited about a foot store So many brands to choose from including Oofos, Vionic, Olukai, Hoka, etc. In addition, they have many remedies for your feet like rollers, creams, inserts, stretch bands, you name it. The employees are very good at determining your orthotic needs. On the plus side, they offer military, senior, and medical professional discounts - just be sure to bring your ID for military/senior and your badge for medical. This place is amazing! I want to buy everything! Instant relief!
-
January 2020 by Nancy V.
I love this store, and my whole family shops here; my siblings, parents and husband. Growing up in Hawaii, you run around barefoot or wear cheap rubber slippers, but when the serious pain starts, you have to switch to good quality shoes. I've bought multiple pairs of Oefos for wearing in the house and another pair for outside. When I went to Europe, I bought another brand that I can't remember, but was able to walk 10 miles a day in them with no problem. The sales people know their stuff and provide wonderful service.
-
June 2019 by Jules Jose
Reps are really nice and helpful. But the sizes run out quick at this location.
-
June 2019 by Jan R.
Thank you to Sharon for making the effort to get a shoe size transferred to her location (kapolei) from another location last minute before my trip to the Philippines. Great customer service!
