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January 2024 by William G.
Never. Go. Here. Not even the macys location at Ka Makana Ali'i. These workers are horrible and have no customer service skills. On 12/22, I came to the mall to get a small screw for my ray bans that I purchased at the Waikele Outlets. I first walked into the SH located in Macys and the worker was busy on her phone. After I got her attention she proceeded to tell me she wasn't trained on how to replace a screw on sunglasses. That I'd have to visit the location in the mall to get my screw fixed. I ventured into the mall and came across a "We will be back" sign on the door. So, I decided to continue my holiday shopping and headed back to Macys. I saw the woman again at the SH counter in Macys and shared that the sign was on the door and no one was there. She proceeded to tell me that her coworker just walked back to that location after visiting her in Macys. I was over it and left. Fast forward to Sunday, 12/31/23. I walked to the SH in the mall and the worker was the same one who I interacted with the last time. She proceeded to pretend to locate a screw for my sunglasses and wasted 20 minutes of my time. She stated she couldn't locate a screw that matched / fit and sent me to the Macys location. I walked to the Macys location and another worker that I haven't met wasted 20 minutes of my time ... doing the same thing. Acting like she was working and looking for a screw.I asked for her managers business card and she told me her name was Trinity and to come back to see her. I asked her to relay my contact information and she proceeded to tell me toCome back and speak with her. Seriously! Horrible service. Save your money and shop elsewhere.
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December 2023 by Piper H.
I love coming to this store to see the selection and there's always great customer service from Trinity. So fun to try everything on and see what they recommend for my face shape! The Christmas sale is buy one and get every additional pair 50% off!
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August 2023 by Stevo A.
Today is August 16, 2023. It is 2:45 pm and this is my second attempt at visiting this store to purchase sunglasses. Whoever was working on this day failed to show up at the previous return time of 1:00 pm.Update: Return time now reads 4:00 pm.
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February 2023 by Debi Ross
Great customer service! Nice deal on high end shades! Was able to get a pair of Oakleys AND Maui Jims! The attendant was very customer service oriented and helped me pick out the perfect glasses! I appreciate the insurance option too!
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October 2022 by Sean Zimmerman
Really liked how they helped on the selection of my glasses with the brand I wanted. They really know what they are talking about. Have had many comments. ?
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July 2022 by yeet boo
Auntie Trinity today in getting these oakley sutros. I'm was blessed to have her as a our cashier and our helper. She is the best manager you can have. Thank you again
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February 2022 by Ralph Calaguas
Regina assisted me by recommending some awesome sunglasses ?️.She is operating with a high customer service standard.Ask for her when you stop by this store location.
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February 2022 by brandy munoz
Excellent customer service. I got the best fit for sunnies according to my style/face with assistance from their customer service rep.
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December 2021 by Jerome Texeira
Kyle was great. Need more workers like him. Great customer service.
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April 2021 by Judyanne Segel
The worst customer service in their Macy's kapolie store!!!
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May 2020 by Gary Symons
Very posh
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May 2020 by Malachi Maglaya
Nice shop. Lots of options. They had a sale today. I think they have sales throughout the year. If possible, I try not to buy anything full price. I didnt pick anything up from here today.
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May 2020 by Darlene Eldred
Great Service and very Friendly!!!
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May 2020 by Joshua Cambra
Black friday deals
