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March 2024 by Gabi Riella
Fact: This location is inside the Ko'olina Resort so one can/should expect "Resort price" on your purchase. But...Enjoy your food and coffee, juice, Refresher and the Aloha.Fact: The staff here are AWESOME! They are patient, understanding and take the time to explain the menu to everyone. I am local and I truly don't mind how long it takes to get to the front of the line because of how they treat their customers. Mahalo. ?Parking: There is a 15 minute grace period to park for free. So if you're driving to this location, take advantage of the mobile ordering for a quick grab and go.
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March 2024 by Kadie Stefankiewicz
Don’t bother we had to leave twice because our order took over twenty minutes and we had to leave without the order. Worst service Starbucks we have ever been too. Why does it take so long here? We were the first to arrive when they opened and still took that long?
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February 2024 by Sean
Great atmosphere, friendly staff, and drinks and food came out quickly. It's conveniently located in Ko Olina Center, so it's easy to pop in for a coffee or snack while shopping. I'll definitely be back next time I'm in the area!
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February 2024 by denveryte
Every Starbucks I have ever been to except in Hawaii gives you the black coffee you order immediately except in Hawaii. They make you wait for every coffee made before you until the poor your drip. Absolutely crazy.
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January 2024 by Marcus McCoy
Incredible staff. Besides offering excellent customer service, they shared their favorite local food and fun spots. Coffee and food came out pretty quick, prepared with care. Great job!
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January 2024 by Jourdain Degarmo
The employees are all great, but this is no island coffee. What a waste of money.
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January 2024 by F S
The service was good like other Starbucks.I would be happy if Ko Olina limited edition products come out in the future.
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January 2024 by Bert Kimura
Worst of the worst. Employee appear not trained adequately, nor helped by others while preparing drinks. Grande frapaccino was half-full. Tasteless. No one in line ordering, but took 15 min to prepare the drinks ordered. Will NOT visit again. Note: our attempt to secure a refund starting with the manager of the local shop and through the Starbucks corporate ladder resulted in a failure. On our last call, the customer service rep simply hung up after indicating that nothing could be done because we had no printed receipt. We had previously uploaded an image of the drink cup with the drink and order info as instructed. We were given no alternative recourse.
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November 2023 by Marc Boubion
I really like the outdoor seating and how convenient this Starbucks is when your staying at Aulani hotel. Great service is a plus!
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November 2023 by Temoana Sonoda
Really enjoy going to this Starbucks! The service is great and my drinks are always good, no CAP. ??
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November 2023 by Stu Maxwell
The wait for them to produce your drink was just too long.
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November 2023 by Moani Sonoda
I don’t normally leave reviews but this is the best Starbucks on the island! When I do my morning walk through the lagoons I stop to get my iced chai tea latte and it is always made to perfection? and the staff here are very kind humans. Definitely recommend if you’re on this side!
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November 2023 by Woodsy O.
This Starbucks replaced the previous Island Vintage Coffee. Went late afternoon and it was not overly busy. The Barista got an order wrong for someone in my group and also got the order wrong for the person in front of me. The coffees we received were not on par with other Starbucks, but were generally OK, I would have given 3 starts, above average, but the point-of-sale system automatically added a tip to the bill, that had to be manually changed in order to leave no tip. I did not want to leave a tip on the point-of-sale system and it was difficult to determine how to change the tip.
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October 2023 by Lindsey L.
Slowest service ever. You have 3 young folks running the place and the 2 that are on bar/drinks are doing an amazing job but the tall local girl on food/pastries is messing up everyone's sandwiches so it's holding everyone back to stay in the store longer. Not hard to pick out the sandwich the customer orders and put it in the oven. My banana nut bread wasn't even warmed up and I waited about 10 mins. Jeff stone should have never kicked out island vintage
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September 2023 by Millie Chang
friendly staff and solid drinks. this starbucks functions as a ko olina owned shop (like an airport or college campus one) so there are some weird rules like not being able to apply coupons at the register.
