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January 2024 by Gina Olvera
Faast friendly service! Process to change account name was smooth and painless....love Spectrum!
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January 2024 by Iris D
Faster service if you make an appointment.
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November 2023 by Patrick B.
I made an appointment to exchange and upgrade my modem. Service was excellent and quick. Rachel was very helpful, friendly and knowledgeable!! She made the transaction very simple.
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November 2023 by Raul Baylon
IF YOU WANT TO SAVE TIME - READ MY REVIEWShout out to Malik, who assisted me right away as I arrived to the location. I waited about 5 minutes, and he abided by the reservation time I made. I HIGHLY recommend to go into their website and make an appointment. Arrive in time and sign in the tablet as you walk in. You will see your name on the screen after you sign in on the top of the screen. If you fail to do this, you will be in the walk-in wait list and you will be there for a while.I see a lot of bad reviews, mostly because of the wait times. Spectrum needs to be better - it’s not the employees’ fault. There were 6 help desk and there was only Malik helping out the long wait lines, and one in the back conducting inventory. It seems that spectrum doesn’t prioritized it’s customer’s time - because if they did, they will hire more and have more workers to assist. This has been an issue based on the reviews for months, if not years. And all Spectrum does is leave a comment to bad reviews and say “sorry we didn’t meet your expectation, if you need further assistance, go to this website”. Generic response to all customer’s criticism. Be better, Spectrum. Actually do something about the issue.
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November 2023 by Edward M.
I don't think these people know how to do their job. It's scary because they don't have a record of who's changing your account and who help(agent) that unknown person that day that your account was changed.
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October 2023 by Black D.
I sign up for Spectrum internet service that was $49.99 a month for 3 Years. Before signing the contract, I reconfirmed with the store associate that it was $49.99 a month for three years. Now, at the beginning of the third year, Spectrum Internet raises their monthly bill to $64.99 a month. I called their billing Dept and they are saying that my $49.99 is ending, charges went up, and go read your contract. I believe that Spectrum is practicing deception and entrapment and is unethical business practice. Also, I have no way of getting out of my contract. Definitely going to another cable Internet carrier. Plenty out there. I place an official compliant with the FCC, FTC and BBB. Big company like these should be fine heavy for fraud.
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October 2023 by Brian S.
I won't say anything that has already been said. Went in tonight to simply exchange routers. There were three people working there tonight and I was there for over two hours. Not one of us was acknowledged. Staff walked off when they started getting approached from customers and went into the back and never returned. Pretty shocking. At least it's nice to know they treat EVERYONE like crap.
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August 2023 by Paul Mahuka
Been here for 30 min. Waiting to exchange a modem. 2 associates only and they spend so much time taking care of mobile phone service. Come on, Verizon has at least 4 people working at a time.
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August 2023 by Gerald Okamoto
Although I could not return my cellular phone in its FedEx box, Specialist Evan Chen went beyond the call and printed out a return label when I explained I did not have a printer. Reinforced the reason I switch back to Spectrum
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August 2023 by Mel P.
If I can get another server/provider get it spectrum charges an arm and a leg and their service sucks
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July 2023 by Dustin M.
The Spectrum rep who assisted me was great! He answered my questions and made my feel assured that he understood our dilemma. He helped us set up cable and internet service. Would definitely do business with again.
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July 2023 by Okieman 2022
I applied online, and I walked in to pick up my equipment. I signed in and got called in a second. I got taken care of and walked out with a smile in my face.
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July 2023 by Marcus Harper
Ordered a modem and router kit. Did not receive the correct power cables. Do not buy equipment here. Complete scam. Avoid.
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June 2023 by Gina
Good service and suggestions made to save money based on the customer 's needs.
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May 2023 by Joesph Kaino
Went to this location to return a modem so as to avoid a non return equipment fee. I was greeted quickly but immediately turned away, “You can just take our spectrum modem to the UPS store and mail it right to us.”—Speechless. I took the modem to the UPS store and wouldn’t you know, the representative mentioned how many other spectrum customers (like hundreds) are out of their mind upset about these occurrences.
