-
March 2024 by Roger Chun
Very pleasant place to shop for a bed. Our salesman was very nice and knowledgeable. Can't wait for it's arrival.
-
February 2024 by Lee Boy
Friendly Informative service
-
January 2024 by Howard Dashefsky
Lockni was great and the MANAGER DIANA was superb. Would recommend anybody working with them. Thank you for your help. Look forward to getting great Z’s ???
-
January 2024 by Sharleen Andrade
Show room includes their various bed options with specific details. It was super clean and you are able to check out the beds. The sales person Zach was patient in explaining how the smart beds work, the warranty etc. It was also easy to see if I qualify for financing.
-
December 2023 by Jimmy Lew
Diana is an excellent sales representative and a superb "Sleep Expert".She actually takes the time to listen and understand our unique sleep needs.Diana is extremely knowledgeable about the bed and its accessories and, therefore, provides excellent recommendations.Before I go the the Sleep Number store, I would call in advance to see if Diana is available because she has built a solid relationship with us.
-
November 2023 by tsuyoshi sakata
Diane was most helpful with full of product knowledge. Lucky to have her as your staff. I have no hesitation to refer business to you
-
November 2023 by Brandy R.
I just purchased my second sleep number bed and I couldn't have been happier with the entire experience!I walked into the store and was promptly greeted by Diana. Since I had already had a Sleep Number bed there was less to discuss. I had the last bed for 12+ years and the only reason I needed a new one was because I had given mine to a family member. It was still in perfect condition and slept like a dream. In the time since I had purchased the last one there had been some changes and upgrades. So we discussed the options and I decided on which model I wanted. She printed out a quote and said I could call her when I was ready to buy.I did want to go look at traditional beds and make sure I was going to be happy staying with a Sleep Number. After checking out other beds I realized that a Sleep Number was what I wanted. The other beds that felt similar were much higher priced and I know those are going to get saggy in a few years. I called her the next day and placed my order over the phone. It took about 3 weeks for my bed to come in. The communication from them was great! I got email and text updates (you can opt out) and on the day of delivery I received a confirmation call from the delivery team, first in the morning, then a few minutes before they came. The delivery guys came and introduced themselves. They were fast, efficient and very contiencious. TJ was professional and so knowledgeable about the product! Not like a typical delivery where they drop it, high five you and they leave. TJ showed me everything I needed to know about the bed, the Sleep Number app and made sure I was comfortable with everything before they left. Yes, they aren't the cheapest but the sleep I get on this bed is worth it. If you're mattress shopping do yourself a favor and at go check them out.
-
November 2023 by paul vierling
Diana is a highly qualified and very nice person to deal with, enjoyed the experience and purchase.
-
October 2023 by Juliette
Dear. Ms. Diana,I wanted to take a moment to express my sincere gratitude for your exceptional assistance in helping me purchase my new bed.your extensive knowledge, patience, and friendly demeanor made the entire process smooth and enjoyable. I truly appreciate your professionalism and the extra effort you put into ensuring that I found the perfect bed my needs,Thank you once again for outstanding service.
-
July 2023 by Nicole K.
We got our bed a few weeks ago... i've had the worst sleep ever since. I figured maybe my body just needs to get used to it. But after spending a small fortune, i should be having the best sleep ever!I honestly feel like such a sucker for buying this bed. My upper back and spine have been hurting since the first night. When we tested the beds in the store they felt so dreamy and comfortable. Not the case at home. I haven't been able to have a good nights sleep. Plus i was probably excited about the 50% off memorial day sale. Thinking I was getting a deal... but definitely not case. I should have spent over 75% LESS and just got a bed at Costco. So here's the thing... they do offer a 100 day trial on the mattress. But NOT the frame. Which I wasn't aware of. So at first GREAT, what do I have to lose. NOW..... Well over $3000 for a flex frame, thats what. Please people, don't be suckered like me! Or you can buy mine!
-
April 2023 by Daniel Huerta
Great customer service!!! Very knowledgeable staff, specially Guy! He was very helpful and patient.
-
March 2023 by GI R.
Earlier this morning my family was driving in traffic and a worker or owner from Sleep Number Kapolei was impatient. He honked, cut off my family car and then flicked us off. Then the person hurried into Sleep Number Kapolei and locked the door. This was before the store opened. I am disappointed at the lack of Aloha from whoever that worker/or owner is of Sleep Number Kapolei. For future customers be mindful of the lack of kindness, lack of aloha, and rude conduct. Hopefully they have a better product cause obviously that worker woke up on the wrong side of the bed. Do better Sleep Number worker or owner. Your road rage and unsafe driving is noted.
-
March 2023 by Katy P.
I needed a new pillow with extra support. Sleep Number is located in Kapolei so I decided to check them out. Great parking right in front. I guess it was a slow day we were the only ones in the store. I asked a bunch of questions about the different types of pillows and what's inside. Boy I didn't know so much went into picking a new pillow. I decide on RESPONSEFIT. It's a curved pillow made of advanced memory foam. It offers cushioning support and holds it shape They also have a buy one get 50% off deal right now which helps if you need two pillows. These are not cheap pillows but if it helps to get a good night sleep it's worth it. There is also a build your own pillow option The BEST part is you can try the pillows for up to 100 nights and if you do not love it, return or exchange it. Can't wait yo try it.
-
November 2022 by Ruston Hill
Great experience. Great service. Lukhmi was an expert at both customer service and education on how the mattresses work. Only disappointment is in how long delivery is taking!
-
September 2022 by Megan Edwards Alvarez
Sales associate was very patient and really worked with us to meet our sleep and budget needs.
