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January 2024 by Melissa Shimomura
Always my go-to place!!!! Everyone is so nice.
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August 2023 by Shauna
I went to purchase shampoo/conditioner at pearl city store today! First thing the employee said to me when I walked in, can I help you? I said I’m looking for shampoo for color treated hair! He then grabbed it from the shelf and gave it to me! It’s not what he said, but how he said it! There was No smile or eye contact! Don’t plan to go back!!!
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March 2023 by Donya Doroz
Elisa is a book of knowledge about hair color. Thank you for helping me figure out what I need.
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September 2022 by Jourdan Eckel
Wonderful customer service, affordable products THAT WORK for me! I went here recently to find some new products for my curly wavy hair. The workers were so helpful and friendly. I’m usually not the type of person to leave a review, but I’m just so happy with the service and new products I bought!! I will be back for more!
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August 2022 by Amanda C.
I have to say having lived all over the mainland I was completely surprised at the selection of products available here. The Kapolei location had all my needs and then some! Shout out to who I believe is the asst manager Brennah who was very knowledgeable and friendly!
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August 2022 by Jimmy J.
Granted there aren't a lot of options in this neck of the woods, but this Sally's really comes in clutch. I was pleasantly surprised to find the white girl w/the bangs knew so much about curly textured hair. Good spot overall, decent selection. But they are sticklers when it come to store hours. It's almost like they planned on closing at closing time.
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August 2022 by Priistine W.
This location and management is absolutely Horrible!!!!!! I have had now three horrible and yes racist experiences at this store... the Caucasian management at that location should be severely evaluated. Hopefully corporate cares enough to rectify my most recent horrible experience as well as change that's stores management asap. It is severely needed. I'll update. Let's see how much corporate cares if any.
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April 2022 by Jimmy Lugosi
Becca was a great help!
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April 2022 by Lisa P.
Love this location ! Each time I come in and need help the service I receive is awesome. This past visit I had a young male help me. He mentioned he is also a barber/ stylist and his knowledge about the hair products I needed was spot on. I wish I got his name. Thank you for not making me feel silly when I kept asking so many questions. Thank you. I will be back again and again. Mucho gracias
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March 2022 by Leialoha R.
Literally walked in 759-8pm (3/24/22) I know they close at 8 but I knew what I wanted and where on the shelf it was & the guy working refused to allow me to come in and purchase. I always buy my hair products there but some off the staff there aren't to friendly.
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February 2022 by Angel SP
Great customer service!
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July 2021 by Alicia D.
I have been going here for two years now, and Rachal and her staff are the most amazing ladies I have ever met. They are super friendly and very knowledgeable. I went in to buy some hair products and Rachal took the time to stop what she was doing and explained everything step I needed to take to treat my hair, she is always so nice and willing to help anyway she can. She is the best manger by far. I will continue to shop here because of her.
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May 2021 by Montserrat M.
Went to the Kapolei Commons branch to purchase nail polish and wax strips. As soon as I entered, the employee had a huge smile and offered assistance. I had a few questions and she was very helpful. After I made my purchase, I remembered I needed to buy something else. I told her I was sorry because she already did the transaction. She very politely said "No worries!" It was so nice to go to a place of business where employees are genuinely happy to see a customer walk in and make us feel welcome. Customers will always come back.....
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April 2021 by Stella L.
I've been going to this salon since i was 16, I'm 23 now and only NOW have i genuinely enjoyed shopping there. I had to ask if the staff was new because there was no way they were the same crowd there when i last made a big purchase last summer. To no surprise they said they've only been at the store for a few months. They were extremely friendly, and made a ton of jokes and even while they were working and restocking they were super friendly and constantly offered their services. I don't even have enough fingers for how many times i would walk into this store and get completely ignored and given an attitude. Because of this, I started ordering my products online and at other locations :/ It became a norm at that point so i was extremely surprised when everyone was SO friendly and that's an understatement. Ember and Diana specifically are wonderful people
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February 2021 by Dominique K.
Rachel, Mariah and staff are amazing. they were able to help me with an item i bought. I was told it was defected and i was able to get a brand new one. yaaay!! items are very limited and prior to this, i was able to leave my name and they called me today to say it was in.. and Freakin Amazing people they are.. i am a loyal customer and will continue to come here. thank you very much!!!
