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December 2023 by Tyrra A.
I had a bath/blow appointment here a few months ago for my standard poodle, his appointment was at 11am, for some reason, his appointment ran 5 hours long.. I did not receive a phone call. When i finally called the store, they said he was ready. Once picking him up and leaving the store, he was extremely fatigued and dehydrated, i inspected his coat and found that he still had dirt/grass in his fur, his ears were still dirty, anal glands were not expressed and nails were not buffed, all things that i paid for.Today, I thought id give them one more shot, safe to say i will never visit the groomers here again. I ran 9 minutes late due to a road closure, and waited 6 minutes for staff to acknowledge, I received very cold treatment from the grooming staff and was told i'd have to reschedule, in turn, I did not feel comfortable leaving my dog and ultimately made an appointment with the Petco at Kapolei.
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November 2023 by Monica Rowell
The grooming dept did a fabulous job on my very floofy dog. He is 10 and has hip dysplasia. Lucas did a great job getting him clean,, making sure he was totally dry, grinding nails, and trimming paw fur. I can’t thank them enough for be so careful and kind to my furbaby!!
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July 2023 by Raisa Melendez
Love the layout and how easy it is to find things at this store. All of the people that work here have been super helpful in getting us the exact products we are looking for and even when it's not available here at their store they are full of tips and recommendations.It's worth mentioning that we gave two kitties here their forever homes. The process was really easy and we were able and continue to buy all of the supplies we need in this store. It's worth noting that even if you buy food for your four legged companions here and they end up not liking it--there's a return policy you can talk to a worker about.
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June 2023 by w t
Friendly staff. Clean store with great prices.
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May 2023 by Jade Wagenleitner
Got my small 10 lb. dog groomed here and I was surprised at how well the groomer did. I was skeptical since the reviews aren’t great but given the price and the job they did, I’m really happy with it! I will definitely be requesting Sam again since he was so nice and helpful!
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April 2023 by Rae Miranda
Dakota always does an amazing job grooming my 2 yorkie babies!
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April 2023 by Sharea Waddle
If it's your first time and you don't understand the payment process for the groomer, they treat you like dirt. So a tip If you have never been, when you take your dog to the groomer section and drop them off, even though they have a cash register right on the desk, you are supposed go stand in the regular line, outside the groomer area to pay.... no big deal, I just didn't know or understand why. This is perhaps why they banned me? I never raised my voice and was honestly confused.
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April 2023 by Lesa Cisneros
Very friendly professional did amazing job grooming my cat!
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March 2023 by Holly W.
I have a 4 month old very large puppy. He had never been to a groomer before and does not care for having his nails clipped. Lucas was his groomer and walked me through everything that was involved in the package I purchased. I was beyond happy with the results on my dog. He wasn't stressed and looked so good when I picked him up. His nails were clipped and rounded down so no more scratching when he paws. I will definitely be back to this location and ask for Lucas. Mahalo Lucas!!
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March 2023 by Rebecca H.
Don't bring your dog to the groomer Herr unless you have no time sensitive plans for the rest of your entire day. I dropped my dog off for his appointment at 2pm, the groomer said it would be 2-3 hours. At 6pm I called to check. They said he wasn't ready yet, but would call when he was done. At 7:30 I got a call asking if I was coming to pick him up, because all the groomers had left for the day. I don't have a big or a hairy dog. I've brought him here for appointments when they first open and it's never more than 2 hours. 5.5 hours this time. And then they call and ask whether I'm coming to get him or not. Never again. Too many groomers on this island to deal with their nonsense.
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February 2023 by K L
My toy poodle (under 4 pounds) was categorized as a regular poodle and I was charged $125.00 for a complete buzz cut and her head & facial hair was crooked! Terrible! All dog accessories and clothes were overpriced! Clean store but be prepared to spend some money!!!! Chi conditioner and shampoo line available for dogs which isn't at other pet stores so that was great!
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February 2023 by Dee Ann Koanui
I prefer here to Petco, personally. It's always clean, amply stocked, friendly staff and price matches on-line website.
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January 2023 by Dalei Lee
Friendly staff and well stocked for your pets
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January 2023 by Emily Silge
Great customer service and they always have what I need in stock!
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December 2022 by Mara
Always helpful and friendly staff!They keep me coming backExcellent customer service
