-
April 2024 by Charles-Aaron Naone
Friendly staff as always. Caring towards my cat.
-
April 2024 by Kealii Kane
Great selection however they could use more associates as the few that was their was busy with customers while trying to stock and couldn't get to everyone. The cashier was incredibly knowledgeable and a big help.
-
March 2024 by Ina B.
Wanted to buy 2 FEEDER FISH. Repeat, FEEDER fish. I've bought these countless times to feed my turtle. This time, the "aquatic specialist" wouldn't let me buy the fish (they are 50 cents each) UNLESS I bought a TANK, a FILTER, GRAVEL, a PLANT, and a THERMOMETER WITH IT!!!!!!!!!!!! I couldn't believe that and the manager confirmed this was their POLICY even though I said I have a TWENTY and a FIFTY GALLON tank already at home!!! I can't believe they were trying to UPSELL ME for FEEDER FISH!! They REFUSED to let me buy the two fish without all the stuff "required" per "Petco policy". Never returning here again. Been a shopper here since they opened but now will be going to PETSMART in KaMakana! Greedy. Shame on you!
-
March 2024 by Chantell W.
The day of 3/17/24 was my first visit ever to a Petco store. When we first walked in of course we were greeted, and was offered help by an associate but we informed her that we were just looking around. My family and I ended up purchasing a Guinea Pig. The girl that helped us was Brook she was actually a cashier. She was great, nice, friendly, professional. There was another lady Nicole that also came to handle the paper work and relayed some information to us in regards to the Guinea Pig and if we were to have multiples what we could expect. She also informed us about the return policy and had told us that any Petco location could accept the Guinea Pig as long as they have space for it. Our experience that day was great. We actually ended up purchasing another Guinea Pig at a different store (after) that very same day which we ended up with three total. At the end of the night my husband and I decided that we only wanted two (I will exclude my reasons) Now fast forward to the next day, I thought my morning of returning the Guinea Pig was going to be a breeze. I stopped at the nearest location (Waikele Petco) and the associate working told me that they cannot accept the return because they don't have any habitat for it and that the store I purchased it from should have told me that. So I thanked her and left. I went to another location (Pearl City) and the associate there had also told me that the Guinea Pig would have to be returned to the store it was purchased from, the KAPOLEI store should have told me that and that the KAPOLEI store has a history of misleading their customers. So yes, I began to get annoyed because I had my four little children with me as well. So off we went to the KAPOLEI store and at first I was glad to see the same associate NICOLE working at the register. Let me tell you she was not too friendly that morning and I am going to guess it was because I came to do a return. I told her how we ended up buying another Guinea Pig after we left their store and that we decided to keep two instead of three Piggies. She tells me "well yeah, with all your little troopers (kids), you don't need anymore babies." She was not friendly AT ALL during the return process, even after telling her thank you, she didn't bother to say anything back to me. I mean she could have at least put a fake smile on her grumpy face. I hope she does not hold a position there (supervisor, manager) because she is FRICKEN TERRIBLE. But thank you again to BROOK, you had such amazing customer service!!
-
March 2024 by Lilmama Taylor
The workers are very knowledgeable in their animals. Friendly environment clean and so many things to choose from for every diet or condition with your pet
-
March 2024 by B K
Sheryl is a great groomer who I have no problems referring my friends to. She is gentle with Coco. Much appreciated.
-
January 2024 by Yolanda M.
Grooming dept !! The girl that came to the desk to check us in, very unfriendly, acting like she hated her job. I have large dog, not extra large. He's a Doberman. I know he weighs 80 pounds. She insisted on weighing him on a small scale. His paws would come off the scale and she would grab them and put them back on. Anyhow a lot of moving around on a small scale. Just so she could charge me for the extra large dog fee. Then she notices he has a scab on his leg and it's peeling. WELL YA! She was practically fighting with him getting his legs on the scale, so roughly! A small scab came off. So then she calls her manager. Who then came to tell me he was bleeding so they could not bath him. Long story short, he would have been fine. It was scabbed before she made such a fuss to insist he was 82 pounds and extra large. Plus she wasn't even gonna be his stylist.
-
January 2024 by Kris Ahuna
Sales associate Dakota ignored my requests for assistance. She also admitted that she heard me and choose to ignore me. When I finally got the chance to ask my question she gave a really bad answer and another customer standing there actually showed me where to find my item. Another manager on duty Nicole apologized for Dakota and gave me a 10% discount
-
January 2024 by Damon Hart
Didn't have a clue about what was best for my granddaughter's snarky cat, so a staff member (she owns 3 cats) helped me get everything needed. Awesome ?
-
January 2024 by Kathy Nishimura
Cashier was pleasant.
-
January 2024 by Earl Stagen
Online order that did not have all items requested. Understood n asked cashier if I could just choose a similar item n explained used online pickup for the discount. Was told very rudely that yes but she could not help. I would need to order online and wait for item to be pulled even though was right behind her (flea tick medicine). Asked how long I would wait n was told no idea depends on how long will take to pull the product n just wait for the p
-
January 2024 by Johnny Sparks
Always great experience with an open heart to have all the things our little love ones needs
-
December 2023 by Mike Maramba
Huge choice of dog food, treats, toys and grooming for many pets.
-
December 2023 by Lacy King
Very sweet Sales people and informative. They help you without acting like they can’t stand to help very rare during these days.
-
November 2023 by MaryAnn Jaentsch
Great selection of everything you need for your pet.
But very expensive!
