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October 2023 by Anthony V.
I bought a Solo Laptop shoulder bag and was suprised how good the warranty was. purchased an amazing one and was told I just need to provide my phone # and they can pull it up. Fast forward 10 months and there is a rip in the bag from normal wear and tear The store tells me "we don't keep information in our system past a few months", "we're sorry". What kind of business does this?
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January 2023 by Reef A.
First time shopping at this location. As soon as I walked in, I was greeted by a couple of salespersons. One of them walked me over to the paint markers I was interested in. Then, while I walked to another part of the store browsing at UPS Battery Backups, another salesperson came to ask me if I needed assistance. I inquired if the one I was looking at ever goes on sale and she did a price match on her device and found I could get it at a cheaper price and there was no sale sign posted in the store. That was a pleasant surprise. She even informed the cashier ahead of time so I didn't have any issues at the register. Everyone seemed helpful and polite. No pushy atmosphere. When I researched the price when I got home, I found the price OfficeMax gave me was way cheaper than BestBuy, Walmart and Amazon. I'll definitely come back to shop here.
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October 2022 by Mel R.
I used to work there. The employees work hard helping customers , pulling heavy furniture. On line orders, price changes, fast check outs, and so on. Mel Roche
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May 2022 by Ro O.
Went in today around 4pm to get a grad poster made. I needed it for next day and I didn't think it would be possible but tried anyways. There were tons of orders in and they said they could get it to me in the morning which was awesome. But they said hold my beer and one up themselves calling me 3 hours later saying both posters were done and ready for pickup. Amazing considering all the grad posters they had before me and coming in super last minute. I'd give them another star if I could.
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March 2022 by Max V.
Terrible customer service. All of their stores pretty much gives the same terrible service from staff in Oahu.
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October 2021 by Barbara J.
I went to get two large books cut into four books total. The copy and print manager said they no longer do cutting and binding of large books, that was stopped awhile ago. I told her that a friend took the same exact books to kalihi a couple of months ago and they did it. She then proceeds to tell me that even if she was able to do it the machine would cut the books crooked. Ended up going to kalihi. They said that it is done even in Kapolei, go figure!? I left the books with kalihi to do the job. I'm upset bc I live in Ewa beach, 5 miles away. I had to go to kalihi, 16 miles away, just to get what I needed only to find out that Kapolei could've and should've done the job. Now I have to go back tomorrow and pick the books up. Don't think I'll be shopping here anymore.
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April 2021 by Ngan S.
Office Max is a well known staple (pun intended). This location in Kapolei shares it's huge parking lot with many other businesses.We came to find trays to organize and divide paperwork. I expected office Max to have items in bulk quantity over other places but their in store supply is pretty limited. The staff however is super friendly and helped by calling multiple locations to find the items for us. Definite downside is having to drive to those locations to gather what we needed. The store is pretty much empty on most days so social distancing is not an issue. I did notice they also sell cleaning supplies so it's worth checking out of the other big box stores are sold out. Huge plus is they offer curbside pick up if you order online. Saves time and conversations.
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March 2021 by Helena R.
I needed to fax documents to Dept of Labor and tried several times at work and they kept saying they couldn't read the bottom of the page so I ended up here. My only gripe is there's no way of confirming they received my fax :-( so now I have tocwait and call them in the morning.
