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November 2023 by LeeAnn O.
Danielle was amazing! We went on a black friday not caring about the deals but just in need of a new mattress for our new home. She assisted us and listened to our needs and asked us questions we didn't even thought of! We got what we needed right of the bat and with a great price of a bed frame so we didn't have to be worried looking at some place else.
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November 2023 by Kristin Hooten
Danielle at the Mattress Firm in Kaploei, HI is incredible! She took a personal investment in our search for the right fit for us. Danielle made mattress shopping for us FUN and we enjoyed the time she took to answer all our questions. We feel comfortable and confident we chose the right mattress for us with her expertise guiding us each step of the way!
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November 2023 by Z Nana
Our experience at Mattress Firm was awesome. Danielle was incredibly helpful and knowledgeable. She didn't push us into anything and she asked us a lot of questions so she could offer us the best products to meet our needs. She was also very patient as we tested everything out. She worked hard to help us find a plan that fit with our finances. I would highly recommend this store and asking for Danielle.
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November 2023 by Hayley Thiel
We went in and our sales associate (Ray?) was absolutely fantastic! We just wanted to look at pillows, and he actually just let us look at pillows. It was amazing. He didn’t try to sell us a mattress or a package deal; he just let us know the sale and where to find what we wanted. He answered our questions and let us do our own thing. I’ll come back to the location anytime I need some new sleepware.
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November 2023 by Tu Dang
Danielle is an amazing sell rep, needed some box spring and she came through. Very thoughtful and helpful throughout the process. 10/10 service
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November 2023 by Katy Bird
Mattress Firm Kapolei provided excellent service for me today. I went in looking for a specific mattress ended up getting the upgraded one at an excellent price and the best thing it will be delivered tomorrow! DaLinda was excellent and was able to answer all my questions. From start to finish the transaction took less than 1 hour. Highly recommend this store!
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October 2023 by Libbi Roed
Mattress Firm was great. We worked with Darlene who made sure we were trying beds that fit what we were looking for. She was amazing and I’d highly recommend working with her! Thanks to her we found a new bed that’s going to be great for what we needed.
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September 2023 by Cole Mayeshiro
We absolutely loved this Mattress Firm! You HAVE to ask for Danielle! She was so nice and helpful to my girlfriend and I… she definitely knew her stuff about mattresses and what mattress would suit us best. From the customer service and the variety of mattresses, we will definitely be returning to this store for our future mattresses!Thank you Mattress Firm and Danielle!
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September 2023 by Theccnt Hafoka
I went with my mother and two children today to pick out my purple mattress. You guys are the only store to carry the best mattress I have ever used. With degenerative disc disease and scoliosis I need that pressure point support. Darlene helped us and was amazing. So kind to my kids. 100% would buy again from her.
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September 2023 by Courtney B.
The Kapolei location is amazing! My family had such a positive experience. Our sleep expert, Darlene was very informative on the different types of beds recommended for varying sleeping styles. My dad who is a back sleeper found that a much firmer mattress was a good fit for him. I myself like to change positions frequently and went with a medium firm situation. After trying out several beds with disposable covers, we found 2 queens and a full mattress with adjustable bases within our budget. Luckily the Labor Day sale was still going on. Darlene was very transparent about the delivery process and dates. She emphasized that the delivery team is unable to recycle old frames or mattresses that appear dirty. Otherwise they are usually willing to take your old mattresses for recycling.Delivery day went very smoothly. I was notified a day before and about 30 minutes prior to delivery. Bases and mattresses were placed on the second floor without any problems. Our delivery guys were kind enough to help move the old frames downstairs when asked. We've had our set up for about 3 weeks now. Sleeping has been so much more comfortable for my family.
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September 2023 by Nina C.
I love going to this place . Whenever I come here I get the service I need. I get greeted and really put their attention to their customer . I came to buy a cover sheet but I was unlucky they don't have in stock which I understand . However ,Darlene able to show me the best one that I want . She check the warehouse and place an order so that I can have it guaranteed and will call me once It's delivered from their warehouse . This place has lots of varieties of bed and comfortable too . Darlene is such a personal when she was assisting me . Keep it up ! Ty agajn !
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September 2023 by Jaclyn Ford-Fischer
Darlene was super helpful! She took time with us to find out what we needed and wanted. She was very clear and personable.
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September 2023 by Annie L.
My husband and I came in to purchase a new bed and Ray was the associate who helped us! Can I just say how great he is and how wonderful his customer service is!? We were looking for temperpedic beds and he guided us to the Temperpedic Ergo Prosmart version (i think that's what it's called..) He was super informative, detailed and answered the million questions that I had! We decided to purchase and was told our delivery date. What we truly appreciated was that he called us to let us know the update status of our bed when it was delayed and when it would be delivered! Thank you so much for the amazing customer service we received!!! We got our bed today and we are truly happy and excited!!! THANK YOU RAY FOR SUCH AN AMAZING SHOPPING EXPERIENCE! You were truly awesome!!!!
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September 2023 by Ana Rodriguez
I walked in 30 minutes before they closed (I know it’s frown upon, but I really needed a mattress). Darleane took the time to assess what I really needed in a mattress based off of how I sleep. She answered all my questions & explained everything very thoroughly. I never felt rushed or obligated to purchase something I didn’t want to. Honestly couldn’t have asked for a better mattress buying experience.
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September 2023 by Princess Marie
Darlene was really helpful selling me the right bed I need for my comfort and support. Very friend and outgoing. I recommended coming to her she can tell right off the bat what’s your sleep style and find what you need❤️
