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March 2024 by liz santana
Very welcoming and professional staff. I moved from the area, yet I still drive to get my taxes done in this office.
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February 2024 by Jordan Viernes
Very professional experience
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February 2024 by JKA
Chiaki been doing my taxes for 4yrs now. She always find ways to improve my overall returns.
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February 2024 by Michael Chavarria
Very reliable folks that are able to help walk you through the most complicated of taxes.
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August 2023 by Chad Omori
Dennis messed me up big time, he filed mine late after i turned in a month early. I owed and got penalized over $3900 for the late filing..Dennis said he would take care of the reimbursement for his error and now he is not returning calls..Very upset!
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May 2023 by Larry Morgan-Yi
DO NOT GO HERE! the "peace of mind" fee you pay for means nothing. They will jack up your paperwork and when you ask for help fixing it they will ghost you leaving you to do it yourself. 0/10 will never use this establishment or corporation again.
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March 2023 by crystal posiulai
Tatiana Montez, always makes it so easy to do my taxes every year. Love her personality!
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March 2023 by MaiMai Grandma
Tatiana at Kapolei is the best Tax Professional available. After trying many others, different locations, and other companies- I will never change.
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March 2023 by Tuipoleuualogona Tigilau
Made me feel comfortable & professional wise in that area.
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March 2023 by Anne B.
Very scattered and unorganized. I deposited money prior to my appointment to make sure I could pay whatever fee for this service. The total was around $200; I deposited $500 prior and had to run my card 3x and for some reason it declined every single time. The process of getting my taxes done was faster than the payment process; none of the employees seemed to know what to do--which is really frustrating as I have other errands to run. Not sure if I'll be returning; TurboTax seemed much more convenient.
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February 2023 by FooD G0d
Probably won’t file here again my tax rep did nothing wrong. It was the other employees in the back loudly gossiping about the personal information of clients they had serviced, do people gossip at work I’m sure some more than others but to loudly discuss peoples personal and financial hardships and make jokes is unprofessional the ring leader can be identified easily by his need for attention
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February 2023 by Johnnette Cintron
they were very professional and friendly my taxes were done in a time that was good for me and they just made all the hard work easy for me.
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July 2022 by Kana K.
Never. Again. Filed our taxes with these guys in April. They charged our card TWICE ($297.38 x 2), we call in to find out that this is normal & that it will only show up as "pending" on our bank statement for 5-10 business days... FIRST OF ALL, they didnt even tell us this information up front.. second of all: WRONG. The money was taken out of our bank account & we followed up after the 10 business days was up and we saw that they didnt put the money back yet. Only to find out that the tax refund itself was rejected & nobody notified us. Good thing I called! They start a claim for the money they stole ($300), we send them the bank statements showing it was charged twice, etc... & we were also able to figure out the rejected tax refund. They resubmitted it & i dont hear back. I'm thinking, "no news, good news" I call them after some time has passed because our tax refund didnt come yet AND we're still waiting for our $300 to be given back. ONLY TO FIND OUT that they need signatures from us in order to actually finish submitting the tax refund... so it wasnt even submitted yet... So the guy says hes gonna send the papers electronically.. i wait & we dont get the email. I call back AGAIN today and was told that they closed the claim for the $300, & the office that has to send me the signature papers isnt able to call me until 2 days later... its freaking JULY... thats 3 months since the start of this process. Cherry on top: they transfer me to their escalation to reopen the claim for the $300 they stole .. they answer and hang up on me..... so i have to call AGAIN. I am so frustrated. Not to be dramatic but I really feel like these people committed a crime against me & is giving me a hard time so they don't have to give me my money back... NEVER. AGAIN. DO NOT PASS GO. DO NOT GIVE THESE PEOPLE YOUR $300! You'd probably be better off doing it yourself..
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May 2022 by Gage Hunt
This complaint isn’t personal, nor is it directed at the office or the tax pro either, this complaint is directed at the organization as a whole/itself - H&R Block.I had a tax appointment on March 14th to ensure I met the April IRS deadline. I was missing information, so I went home, gathered all required documents and uploaded to MyBlock account by March 30th. Since March 30th, I called four times asking for an update, and each time I called, I was asked if the requested documentation had been uploaded, which I politely mentioned all documentation has been uploaded and asked if there was anything further needed - the answer was no, that’s it. Yesterday, May 20th, I received a notification from MyBlock account again asking for the requested documentation, and again I stated all documentation has been uploaded. I received a notification this morning, again from MyBlock account stating my taxes were complete and ready for my review. This is out of H&R Block’s control here (or is it?) but when I went in to review and sign off on my taxes, I was told there were state specific issues with e-filing this year, so next I’d have to go to the post office to mail my taxes off - myself. Yes, I paid for that as well. Yet, I’m paying for a $400 late service. Not only that, but paying for a late service by H&R Block and late to meet the IRS deadline to file my taxes - and an expected 5% late fee from the IRS.To continue, I called H&R Block’s customer service line to complain and question the service, but felt my complaints were being discredited. “Is that it?” “Ok, is that it?” “Have you been informed of a late IRS tax penalty?” My point is I shouldn’t be in this situation in the first place spending so much time, effort, and money when I specifically went to an organization who is supposed to specialize in tax services but I’m doing more than half the work at this point. What “service” did I actually pay for?In review, my taxes were submitted today, May 21st. That is 68 days since my initial appointment with H&R Block, and 52 days since all my documentation was submitted. Is nearly two months late H&R Block’s standard? Is paying nearly $400 for a late and subpar “service” a H&R Block standard?For those wondering what my next step/approach is and my recommendation, I’m in the process of requesting a refund. Maybe I’ll get it, but I don’t expect it from an organization such as this one. I’m expecting a life lesson and to move on. My recommendation is to not use H&R Block any further, I most certainly won’t be.
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May 2022 by Gage H.
This complaint isn't personal, nor is it directed at the office or the tax pro either, this complaint is directed at the organization as a whole/itself - H&R Block. I had a tax appointment on March 14th to ensure I met the April IRS deadline. I was missing information, so I went home, gathered all required documents and uploaded to MyBlock account by March 30th. Since March 30th, I called four times asking for an update, and each time I called, I was asked if the requested documentation had been uploaded, which I politely mentioned all documentation has been uploaded and asked if there was anything further needed - the answer was no, that's it. Yesterday, May 20th, I received a notification from MyBlock account again asking for the requested documentation, and again I stated all documentation has been uploaded. I received a notification this morning, again from MyBlock account stating my taxes were complete and ready for my review. This is out of H&R Block's control here (or is it?) but when I went in to review and sign off on my taxes, I was told there were state specific issues with e-filing this year, so next I'd have to go to the post office to mail my taxes off - myself. Yes, I paid for that as well. Yet, I'm paying for a $400 late service. Not only that, but paying for a late service by H&R Block and late to meet the IRS deadline to file my taxes - and an expected 5% late fee from the IRS. To continue, I called H&R Block's customer service line to complain and question the service, but felt my complaints were being discredited. "Is that it?" "Ok, is that it?" "Have you been informed of a late IRS tax penalty?" My point is I shouldn't be in this situation in the first place spending so much time, effort, and money when I specifically went to an organization who is supposed to specialize in tax services but I'm doing more than half the work at this point. What "service" did I actually pay for? And to continue even further, when on the customer service call, I mentioned if a note could be put on my complaint that if I miss the call from H&R Block support that I need to call back or I need to find the time to reach out. Haven't I already called H&R Block enough about this process? Shouldn't the calls be made to me to follow up, multiple times, like I had to? When am I going to get paid, because it sounds like I'm on H&R Block's payroll. In review, my taxes were submitted today, May 21st. That is 68 days since my initial appointment with H&R Block, and 52 days since all my documentation was submitted. Is nearly two months late H&R Block's standard? Is paying nearly $400 for a late and subpar "service" a H&R Block standard? For those wondering what my next step/approach is and my recommendation, I'm in the process of requesting a refund. Maybe I'll get it, but I don't expect it from an organization such as this one. I'm expecting a life lesson and to move on. My recommendation is to not use H&R Block any further, I most certainly won't be.
