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June 2023 by Tec Smack
Great customer service
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February 2023 by Pomaiki S.
Friendly tellers that give excellent service with a smile. The manager Ann can assist you in all your financial needs
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November 2022 by Enrique D.
This banking institution is excellent, cause it conveniently located at Walmart in Kapolei. I have other business with other credit unions, but this is another place to do business, they have shared branching services which is simple when I need to transfer funds to and from another account. After Thanksgiving holiday, the pass out small calendar for personal use. Other places had stop this. And when they closed, they have ATM's ready to serve you.
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June 2021 by Nocturnal_Styliss M.
I have been a member for over 20 years, when it was still Hawaiian Tel Federal credit union. I cannot express my gratitude. I'm a strange one who still writes checks, comes in to cash paychecks, doesn't know how to use An atm or a debit card, and they are so patient with me continuously getting locked out of my online banking..... with all of my Crazy chaos they are always kind and patient with me, for that I am thankful. Customer service is so hard to come by these days.
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May 2021 by pola k.
Staff us always friendly. Location is close to work, so very convenient. Wish the app would be more consistent in working. Too many episodes of being asked to login from a computer which is extremely inconvenient most of the time.
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July 2020 by Hayley K.
One of the best credit unions in the area. Courteous and efficient tellers. I get my transactions done and I'm out of there. Exactly how I like it.
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September 2019 by Michela H.
Love my bank!! They are an awesome crew. I have had them for many many years. They were very supportive to me and my family when my daughter was diagnosed with a brain tumor and passed away within 6 months. I am so grateful for their support and love. Truly Ohana
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August 2019 by Charlene C.
Great service. Friendly tellers. They know their processes. They're an asset to the organization.
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July 2019 by J S.
I received EXCELLENT customer service from Mario (teller). He was full of information and was gladly to explain about the "Advantage checking/savings" for my 16yr old daughter. We left there with a smile on our face that Hawaiian Tel FCU has a lot of financial options for children growing into adulthood. I highly recommend Mario if you want open an Account.
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July 2019 by Jacee Y.
I've been a member at this credit union since I was born (my Mom worked for GTE Hawaiian Tel). However, I would say the service has been declining over the years. I go to this location because it is near my home (I am also not a fan of the other locations), and I only go to do one transaction a month because I don't like the service I get. The old-timers are great and I always hope one of them are working when I go in but usually I get a new person who never smiles or tries to make conversation. Unfortunately, I will need to continue going to this financial institution because my monthly transaction must be done here.
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May 2019 by The Kaumeheiwaz
Just found out today that Hawaii tel FCU charged me $310 for closing my account in 2012 it is now 2019 for 7 years they had this "open" and never mailed me a notice or anything I will be going higher than a branch manager.
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November 2018 by Angelina Faith
Awsome
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December 2017 by HIRAM RESPICIO
TELLERS ARE ALWAYS HELPFUL & FRIENDLY
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February 2017 by Christina Melson
I love my bank