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November 2022 by Enrique D.
I've been coming here ever since I moved to Kapolei, they used to be at the state building on the 3rd floor and moved sometime ago, great place to do business and all your banking needs.
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September 2022 by Tiare Pascual Dias
Made a phone call and received a rude tone.
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August 2022 by C Mayoga
Awesome Banking!
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June 2022 by ced askew
Best bank on the island
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May 2022 by Rona A.
I truly LOVE LOVE LOVE our credit union!!! What do I love about them so much? Let me count the reasons: 1) I'm always greeted with great smiles by the staff. 2) They have great locations in practically every town on Oahu that I visit, 3) They offer other denominations (other than 20's or 50's) from their ATM which is great when you need smaller bills, 4) When standing in line waiting they have awesome recipes to make that look yummy and are economical (I never stand line longer than necessary), 6) They have machines that can read your palm (after registering them) just in case you forget your bank card for quick transactions at the ATM plus someone is there to teach you how to use it(just in case), 7) They have awesome offers for you and family members. Our youngest son is now working and I can guide and manage his checking and savings accounts on the app. There are way more reasons why I truly love our family credit union! I hope you will too (if you qualify!).
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April 2022 by Sami L.
I had to get small thing done today, my helper was Amber C Exum (manager) very professional. She got me in and out within a few min. You can tell they mean service! Will review again.
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March 2022 by Bilal Ahmad
Terrible customer service. 0 help from anyone here. Would not recommend if you are trying to get a loan of any kind. I was trying to get a car loan and they made me go thru hoops to try to achieve.
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October 2021 by Chelsea Grimm
Terrible customer service. Tellers are unfriendly and don't communicate well. Bank has bad policies. Go somewhere else
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October 2021 by Ioelu Suesue
TERRIBLE bank practices. Allows to overdraft you as many times as they want with only allowing (1) reversal. Ruthless and holds your money for longer periods than legal. Once I get the hold off my check which is btw TWO WEEKS, no history of bounced checks what’s so ever, $300 worth of insufficent funds from bill payments that weren’t blocked even if you block your debit card access. They don’t care about your problems or reason why you’re waiting for your own money to come in, they’re just money hungry. Will be switching to BOH after 10 YEARS of loyal customers.
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April 2021 by Dion C.
Customer service is very disappointing to say the least. I've been a member for over 30 years and have exclusively used HSFCU for ALL my banking needs, I expected better. Today, I played ping pong between HSFCU member services and card services to attempt to remedy a HSFCU Visa card situation. After speaking to 6 different representatives between both member services and card services (who both kept telling me that I had to contact the other because they were unable to assist me), 37 minutes of being on hold, dealing with a very rude and sassy representative, I was told that someone would contact me on Monday. Until then, my VISA card will remain unusable and no one can tell me why. Seriously, you would think that after speaking to that many people and spending that much time on the phone there at least would have been some sort of resolution. What is even more frustrating, this is the oldest VISA card (like 25 years old) with a very small limit and I have NEVER been offered or approved for a limit increase.
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October 2020 by Claudette Terry
Horrible Mortgage experience we been waiting for more than 2 months to get our refI going and every time there is an excuse that they are too busy to even work on the file. is there only one MLO? why you advertised that this is the time to refinance? Bad bad service - we taking our business elsewhere.
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July 2020 by Chanel C.
I absolutely love this branch. When I first opened my account I started off going to the town CU on Halekauwila Street. Happen to stop in at the Kapolei branch and just felt so welcomed. The tellers are friendly and efficient. Also enjoyed working with their loan department, Kristin Apo has been very helpful and informative each time I've seen her. Just a great branch if you're looking to open an account or start a loan.
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June 2020 by Charmaine Manuel
Good customer service
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April 2020 by Itsur B.
I am very sad to find out today that tee nahinu no longer works there. I don't know the reason why she isn't there but she has helped me a lot to get my home and where I am today. If it wasn't for her my mortgage would've been really really high... Really irrelevant but doesn't anyone know where she went? Mahalo
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October 2019 by J S.
You are always greeted with a "hi" with a BIG smile by every one at the Kapolei Branch. If you ever need a personal or home loan ask for Tee; she explains the low interest loans currently available and if you ever need to open a acct Tee is the gal for you. She assisted me in opening an Acct for my 14yr old child & she took the time to explain to child the importance of financial responsibility. Highly recommended branch
