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April 2024 by Jacob Proffer
Understaffed, and if they call you to come in early don't make the effort. The estimated 1-1.5 hour wait is 2.5 hours. This location doesn't value your time and will drag there feet, from the time I arrived early as asked it was a full hour till they even started to pull my wheels. Just like most places on the island you should feel honored for the privilege to bring your business here.
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February 2024 by Chanara Casey Richmond
called to find out if advance appointment for tire dept was required. 5 attempts, then tried calling other departments. 35min later, no one in any dept ever answered the phone.
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February 2024 by Amy B
Got into a minor accident today and showed up as a walk in to Costco tire center in Kapolei with an un-drivable Jeep Wrangler. They got me in and had me back on the road within an hour. Highly recommend! These guys were fantastic! Thank you so much!
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January 2024 by Lynn Lambert
Problems from the get go. Ordered tires online, called to make an appt for installation, but they don’t answer their phones. Turns out you have to call the administrative office and they will walkie -talkie to the tire dept. to pick up their phone. Waited in 2 different lines to make an appt in person, and it seemed they ignored women while fell over themselves to help men. Arrived for my appt, and had problems dropping off with no parking available. They stripped lug-nuts, so I had to go to two different auto stores to get 20 lug nuts, bring back to the tire center, and wait. 4 hours later I get the call my car is ready, so I go stand in another 2 lines, while again, they ignore the women, and prioritize helping men. Finally went back to the bay to demand my car. Between poor customer service (they’re probably understaffed), no inventory, and a series of unfortunate events, I should have went to a regular tire center. I didn’t save any money, and I certainly didn’t save any time.
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December 2023 by Ritchie S.
Couldn't fix a punctured tire , they don't want to take walk ins, they wanted me to make an appointment to come back in two days, even though I explained I have work early morning the next day, just a big no can do for them, I think that guy in the front desk just don't want to do work and ready to go home ,one lazy paka, common man it's emergency EMERGENCY. No more customer service at all
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September 2023 by Archie M.
If I could give them no stars I would couldn't mount tires I purchased online because they said they didn't have the right air chuck to inflate them unbelievable, so I had to go somewhere else to get them mounted
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August 2023 by Allan Rimban
They do a great job. We owe them an apology. We thought they forgot to put the spare tire back in our car but it turned out we just didn't know where it really was. Costco tires went through video footage and did a lot of investigating just to get to the bottom of things. We wasted their time and it was embarrassing. But just know that they'll go the distance for their customers. From the manager all the way down, they all displayed great customer service.
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August 2023 by Niko Camello
Selling pure karaoke
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August 2023 by Americas Reef
Barely know what they're doing here.
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July 2023 by Cody Dennis
Don't even bother with the phone number. You'll drive yourself crazy trying to get someone to answer. Not once have I gotten any one to pick up that phone.
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December 2022 by Tolkien L.
Probably my 3rd set from this same shop, in the past the experiences were typical...no issues, just a simple transaction. This time the person at the counter who did my check-in and out was very efficient like to the point I think I had my name on my shirt as I walked up both times. It was weird but made the painful purchase of tires...just simply fantastic. Kesh was the name as the sales person.
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September 2022 by Ramsie Padilla (Ramie)
Such attentive staff, I didn't know what battery I needed but they helped me get the exact one for my car / engine type.
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August 2022 by Phillip Halpin
Excellent price and service
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August 2022 by Jerome La Sorba
Very helpful..good customer service.....fast...
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June 2022 by Ted W.
Very professional and very efficient. Highly recommend this place for all of your tire needs!
