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October 2023 by Shelly K.
I'd love to hear from ANYONE who has contacted an actual person within one hour of a calling directly. I've been trying to change my account for over a year. This is not a company you want to deal with. You cannot contact anyone at anytime on the phone. Well you may be able to, but I hung up after the second hour.
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June 2023 by Kailoni K.
Worst experience I've had at a bank. Lilli had the worst attitude. Rolling her eyes just her whole demeanor . Wasn't sure if she was having a bad day BUT You would think someone in her profession would know how to be more professional.
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June 2023 by Faasala A.
I want to say thank you to the following people at this BOH Kapolei Branch. John B. Mark & Mary Jane who stopped what they were doing and assisted me. Despite the busy bank customers they were great and helped me communicate with BOH Safeway Keaunui Branch regarding my authorization letter to ship my vehicle. It has been a long process but they assisted and Mary Jane also sent message to Ewa Beach branch about my encounter. Two hrs later I received a call the letter is ready. Thank you to these three people for their great customer service
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November 2022 by Mabeline M.
Only went in for a simple payment and I got help from 2 staff members. They were very nice and welcoming. Very helpful. Service was quick. I was in and out.
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September 2022 by Raynette G.
I can honestly say... "That's my Bank!" If you're old enough you'll know the commercial I'm talking about. Lol... I always go to this location and everyone is always so nice. Today I had to go twice and they helped me tremendously. Especially Bernice! It's been awhile since I've been inside and say some new faces. She said she was the newest employee. She helped me as much as she could and then asked her Male Supervisor with the beautiful orange Hawaiian Print Shirt. Sorry I forgot to ask for his name. Both of them helped me with what I needed and with a friendly smile. If you know me, I can be pretty intense and insistent. But they calmly assisted me. Mahalo Bernice and Supervisor!
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September 2022 by Linda R.
Customer service is always great every time I do business here. Love the Saturday hours. I work Monday through Friday with late hours. So this is very convenient.
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July 2022 by Ina B.
I have been with this bank for over 25 years. I would give it a 5 star but they lose 2 because of MARYJANE ABSHER from the Kapolei branch. Do not let her help you. She is horrible and should be terminated with her prior history of complaints. I am too lazy to type the entire story of how she ruined my HELOC so all I am going to say is that she was rude, lazy, and even yelled at me over the phone before she hung up on me for a mistake on HER part that she blatantly lied about and made me lose about $4000 over an interest rate she made a mistake about. Don't trust her with your money.
