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January 2024 by Ricky Wallen
Cameron was awesome. Hope he's on track for his own store, he deserves it. Really the whole crew at Kapolei is awesome... always helpful, knowledgeable and friendly.
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January 2024 by Patty Lamansky
Worst customer service on 01/17/2024 around 6:16pm. When I asked for help finding the size of the tire of my car, employee said no, he is not an expert. A customer helped me!
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December 2023 by Adrienne B.
When it comes to cars and pretty much anything mechanical, I'm about as useful as a condom with holes in it. As luck would have it, both of my key fobs died within days of each other. I stopped in after work and was greeted immediately and had no wait time since the customer before me was paying for their items. The woman behind the counter opened my fobs and figured out the battery type and then likely looked at the confusion on my face and had mercy and changed the batteries for me. This may seem like a little thing but my uselessness has not been appreciated in the past. When I finally figure out how to change my air filter I'm sure I'll end up here too all while praying I don't accidentally make my car explode.
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December 2023 by Brendon O.
Cameron Jones at Kapolei was friendly and helped me get the right parts I needed to get my car back up and running! Thanks Cameron.
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November 2023 by James R.
Got to the store at 7:00 AM because the website says they open at 7 AM. Pull the door and it's locked. Employee looks at me then walks to the back.Tried calling to see what time they open. Nobody answers the phone. Finally see that they made their own time to open at 7:30 AM. Thanks for nothing, hope tha employee has a horrible weekend. Oreilys just got another customer
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November 2023 by Cody-Allen C.
I am writing this review because Antoine made my day. I couldn't be more happier with the customer service here at the Kapolei Commons Autozone. Please give Antoine a raise! He fully deserves more than 5 stars! Again thank you!!
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November 2023 by Rita MacIntyre
Went there today with having a license plate issue and was running out of ideas. Shane Hew Len helped us out. Felt bad because he's in dress pants and was trying to help us and had to kneel down and got dirty. It meant a lot to us. I had an idea but needed help doing it. My husband who is still recovering from colon surgery. Having stage two cancers limits some of his abilities for now. We were so thankful that someone had an idea and could execute it. Thank you so much Shane.
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September 2023 by S Arzy
Jordan J and Ethan came in clutch today. Dead battery. The “other guys” were under staffed and couldn’t help me. Went to Auto Zone Kapolei and Jordan J came through! We did a diagnostic on my. After and with the help of Ethan I was out in no time. Highly recommend Auto Zone !! Thank you!!
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September 2023 by Lori M.
I had to jumpstart my car to bring it to AutoZone in Kapolei. The only reason I went to one farther away from where I live is because it received better reviews than other locations. Unfortunately, when I came in to ask if I could have my battery tested, the person said they would get a manager. Another person came up and we asked her if we could have our battery tested. She asked if it was in the car and we said yes. Then they began looking around behind the counter. After looking for a bit, she says that they can't find their portable tester and that we would have to take the battery out of the car. Then, proceeded to direct us to another location because, she says, 'they are the only location they know that has a working tester.'Just a few words of advice, if you have to go to this location for battery services, please be sure that you bring the battery in or your own tools to remove it from your vehicle since they didn't even offer to help us with that even after we said we had to jumpstart our car to get there. Better yet, call ahead to make sure they have someone who can actually help you.
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May 2023 by Taylor Dawn Krug
Chevette helped us find out our battery was bad and replace it in an expedient manner! Absolutely great service!
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April 2023 by Mike “A.K” Akuna
So good to know Ms Chevette...is at Auto Zone .I was in an out and had perfect service with a smile and Aloha...Kapolei . Mahalo U.S.M.C .Akuna
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April 2023 by Seydou Coulibaly
My vehicle(2021 Nissan Rogue) engine check light came on, and I stopped by to get it checked out for free . Very friendly ,professional, and knowledgeable customer assistants.
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April 2023 by Val Vidad
Awesome service! Greeted professionally and customer service was great. Koa E. In kapolei is the go to. Very thorough, always busy, helpful and very informative. Need more people like him. ??
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March 2023 by Seka T.
So happy they have one on this side. Use to always drive down to Waipahu. Staff is always helpful and knowledgeable
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February 2023 by james ocampo
Amazing service! May was super nice, she was stocking the shelves and she stop her work to help me. Thank You May i got what i need to fix my car. very polite girl.
