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February 2024 by Maxwell Emerson
My vehicle was dropped off on 15 January and I was originally estimated for a 4 day cosmetic repair and 1 day for the mechanical repairs once parts arrived. The parts arrived on 02 February and instead of a quick turn around, I was told the estimated finish date was 09 February. No cosmetic repairs had been completed while waiting for parts, even though my truck had been there for two weeks. On 07 February, I recieved a notification that my estimated completion date was 29 February with no further information or follow up. I had to visit the shop in person to get the details of the delay, only to find out my truck wasn't even present and had been towed to a different vendor to complete repairs, all without any notification. When I finally did pick up my truck, it was evident that I was billed for work that wasn't completed. There were charges for a brand new tire, which was not present, and charges for labor for removing and replacing the front end of my truck even though the overspray and sanding marks across my truck showed almost nothing was removed and replaced for the cosmetic repairs. Throughout the entire process there was very little communication from the shops end. I was constantly reaching out, but it was difficult to reach anybody on the phone and even harder to get substantial details about the process.Overall, I would not recommend to anybody, especially if you are paying out of pocket and will have all these additional charges and nonsensical delays added throughout the process. The only positive was that the staff was not rude throughout any visits
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February 2024 by Martina Flowers
I’ve been to different repair shops over the years on the island but Autocraft Hawaii has continued to offer superior service with the constant updates and great customer service. I will refer them to all my friends and family.
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February 2024 by Wayne Aiona
Great job on my truck. Kept me informed throughout the repair. Very good customer service.
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February 2024 by AUDREY D
Goes out of their way to assist and deliver quality results.
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February 2024 by christian jones
They fixed my reverse sensors and did not put my jack back where it belongs
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February 2024 by Michael Kraft
Third time I've used autocraft HI. Seemless and efficient throughout the process. Always seen on time and personable staff. Very thoughtful and thorough communication. Will use them for all future body repairs
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February 2024 by Michelle Galano
I recently had my car serviced at Autocraft Hawaii, and I must commend them for their excellent communication and customer service throughout the repair process. They consistently provided updates on the status of my car, ensuring transparency. The team went above and beyond to ensure my satisfaction, making the overall experience highly commendable. Super kind and friendly environment! Five stars well-deserved!
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February 2024 by Alex Duran
Great professional service. Fast, precise, and kept us inform along the way daily on the progress of the repairs. Thank you
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January 2024 by Nathaniel Spiller
What made my stay truly awesome was the staff! From the valet to front desk, Totally knowledgeable, always polite, setting for a wonderful experience to be had?
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December 2023 by Ao Hoku
The customer service is beyond excellent!
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December 2023 by Vanessa S.
Kaka'ako Location Review. I couldn't have picked a better auto repair shop in Kaka'ako. Wow! Ale, Tema and Steve were simply amazing. From the quote to finished product, I am impressed at the level and quality of service from this shop! Regular email updates throughout the repair process, not to mention an estimated date of completion that was the actual date of pickup. I believe the Manager was Rachelle who introduced herself to me when I dropped my vehicle off. My car is like new and I am so incredibly grateful. TWO THUMBS WAY UP!!! Mahalo Autocraft Kaka'ako for a job superbly done.
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November 2023 by Cynthia L J Spencer
I made an estimate appointment online, and when I showed up was told the online appointments are not valid. If this is correct, this function should be disabled. It was inconvenient to drive to this facility only to have to reschedule and return for an estimate appointment. Then it took several days for the shop to get a few small parts, and during this time I did not receive regular electronic notification. I learned this was because Autocraft thought I opted out, which I was not aware of. However the repair was done well, and when I had to return due to an imperfection in the paint, Autocraft immediately corrected the problem to my satisfaction. The staff is professional, courteous, and did quality work.
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November 2023 by Vincent Unpingco
Autocraft Hawaii is by far the best auto care service I’ve ever experienced. Quality service in a timely manner with a flawless service that meets all your needs when you need auto body work repair done. Mahalos for an awesome job and making me feel like part of the Ohana .Services: Electrical
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September 2023 by B Purkiss
My Jeep got messed up in a parking garage. I took it to Autocraft. They were really communicative about repairs and updated me throughout the process. They even let me know ahead of time when there was delay due to a damaged part for the bumper. Car looks brand new! Very happy with how my car looks now. Thank you Autocraft!Services: Painting
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September 2023 by Austin C
Such a waste of time. Went in to simply drop my car off. After over an hour of getting ignored or random runaround they refused to take the car. Even with insurance claim and approval. They have lost my business and I plan to make sure nobody I know ever uses this shop. Seen better service at mcdonalds.
