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September 2023 by Andrew Geer
It has been my experience with Aloha to be of excellence, very professional, and very understanding of situations and circumstances.
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March 2022 by Joshua Alconcel
Don't be fooled with the name. No Aloha from this institution if you have had some previous credit problems.
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January 2022 by Lucy H.
I love going to this back and have been going there for years. Everyone is always friendly, caring and knowledgeable. I have banked with other banks and never have gotten such impeccable service as I have at the kapolei branch. I actually look forward to coming in to bank and say hi to everyone. I'm always greeted by name and a warm welcome. I definitely recommend them to anyone looking for a new bank or change their back to nicer more professional family bank. Aloha and Mahalo Kapolei Branch:)
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August 2021 by Angelina Faith
The staff is so awsome at kapolei very friendly and awsome they welcome there customers when they come inside the branch I give them 100% .
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July 2021 by Royal A
Always entering to friendly smiles of each teller and to top it off, the service is fast! Love my Bank!!
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August 2020 by A U.
I love banking with APFCU. I just got off the phone with Reece who made scheduling an appointment with a notary very easy. Sharp, bright, professional but at the same time very friendly and easy going...that's the customer service that I always experience with the staff at APFCU. Services-wise, it's never been a problem for me to obtain a loan, increase home equity, establish accounts for all 3 of my kids-savings, debit/checking and credit card accounts. I was surprised to learn that my son's VISA credit card gives him cash back. My other son always mobile deposits paychecks with ease. My kids are learning how to bank and are starting to establish good credit. I have also visited the Henderson branch several times while visiting family there and during those times I was glad APFCU had a branch there! FYI THEY HAVE A BANK MACHINE ON THE UNLV CAMPUS TOO. Another thing I love about APFCU is how they sponsor a yearly scholarship for students...check it out...and they do things like photo contests, family movie night, xmas parade marches, etc...very family/ohana/community oriented business.
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May 2020 by Mary Jane L.
Don't even bother applying for loan in this bank. I applied if I can increase my loan amount. Never had I heard from them again. They didn't call me regarding the status not even email me. I had emailed Eleanor to follow up but she never replied to my email. Junk service and I wouldn't recommend anyone to use this bank. There are other more better banks --I regretted calling them!!!! Please people, if you want great service, you'll never find it in this bank--I guarantee you.
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November 2019 by Lawrence D.
I opened a checking account with the Hawaii National Guard Credit union whom is now affiliated with APFCU. Unfortunately the branch that I was at could not print out an immediate debit card on the spot so I was advised to go to the nearest branch to me in Kapolei. I was created immediately and helped directly. Very kind customer service and I was able to set up my pin on the spot without having to go to an ATM which is also available outside of the branch. Parking can be limited but not so much of an issue as there is a park across the street with a lot of parking.
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July 2019 by Nancy V.
Of all the good credit unions in this state, Aloha Pacific is my absolute favorite! The people make it especially wonderful with their great customer service. Shout out to the awesome Kapolei branch! It's always a pleasure stopping in. Their interest rates are good too for both deposits and loans. I will be a customer for life and try to refer as many friends and coworkers as possible.
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April 2018 by Kris N Corey A.
Tiare assisted us with applying for a loan and even though we didn't end up going through Aloha Pacific, she was really friendly and helpful in finding the best loan for us. She followed up with phone calls and always seemed available to answer any questions we had.
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October 2016 by Merle Luafalemana
Had the best experience at Aloha Pacific FCU in Kapolei opening my bank account. I went in to open a savings account and walked out with a savings and checking account...Trina -Dee Takahashi is an awesome customer service person . She was such a great help and very knowledgeable....I was in and out in no time....We need more people like her in this world.. I would recommend going down and opening an account with her.....Thanks Trina you made my day...
