Paint Stores in Kapaa, HI

“I had an employee go out ofbhis way to assist me today with getting 2 heavy bags of potting soill out of the store and to my car. I am handicapped and it was a true blessing. I did not catch his name.”

“Looking for new color for the exterior of our home. Brock was extremely helpful in his suggestions. He prepared five sample quarts for me and we'll see how it goes. Hopefully we'll pick one of these or it's back for more samples.”

“This will take a few words to set the context for why I decided to write down what happened. Over the past 20 years I have bought paint in more than a dozen paint stores (in Shreveport, New Orleans LA, Jackson, WY and Kauai HI) as a professional painter. I have received mostly good service and a little bad service in those stores. This particular tale is about one person at one of those stores who always provides exceptional service. Recently she took it so far over the top I had to write something about it. Seven years ago I was building a small house for my wife and myself on Kauai. I chose the closest pro paint store (as opposed to a hardware store or big Box store) to get my paint and supplies. That happened to be Pittsburg Paint in Kapaa. It is managed by Rachael who this story is about. During the 3 months it took me to paint the house inside and out she offered the best and most knowledgable service I had ever received. Then five years ago we had to move away with no hope of coming back to our little house. Circumstances changed fortunately and we are back. The house had been rented for four of the years we were gone and needed some painting. My wife and I stopped in at Pittsburg Paint and Rachel was still there. The old paint that was still at my house had been in a flood and so the can labels were unreadable and I assumed the paint (now 7 years old) unusable. We took the cans into Rachel to see if she could figure out what our colors were. She ask to keep the paint which I thought was unusual but I trust Rachel, so we left it with her. To our surprise she took the paint and put it in new cans, found our old file which was still in her files and figured out each color for each room. Then when we came in to buy some more paint offered us the old paint. Neither my wife or I knew what to say except, thank you. Took the paint home tested each color on the walls and they were each just right. Below is a picture of the new/old paint. In my opinion this is service so far above what is expected and my experience, it is almost unbelievable. Unfortunately Rachel does not own the paint store she runs so well so will never be rewarded as much as she should for her exceptional care, work and knowledge. I'm sure that the chain Pittsburg paint is not rewarding her enough for the kind of customer care she offers. If you ever need paint this is the place to go and I would way out of my way to use paint from Rachel.”