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May 2024 by Bridget Thorp
We found the wedding band of our dreams here!Summary: All other companies said no can do, Gold Mart ohana said yes we can! Never felt pushed or pressured. Incredibly helpful, local family-owned company. Worth the cost.Since our engagement, I had dreamed of an heirloom design but with a personal twist (a flower from his home country). I searched on insta and etsy and was told it was either impossible to personalize or quoted HUGE fees. We even went to a number of big-name companies in Ala Moana and other locations and were told repeatedly it wasn't possible. When we finally went into Gold Mart, it was with the intention to settle.Thank god, we mentioned this to Lily who IMMEDIATELY stated, "We can do that!" She showed us a number of options, but we never felt pressured to buy. In fact, she encouraged us to go have dinner and then come back. Each time we met with one of this family owned company (4 times in person, 1 over the phone) we were given helpful advice that was never pushy or demanding. My SO even felt that we could have backed out at the last minute, because this family wanted us to be happy with our purchase more than making a purchase. When we finally received our rings, we ended up with hugs from Lily because we were so happy with the design and she was happy for us.This is a family company that's been here since I was a kid. Don't expect perfection, but come for the Aloha and the care for your interests.
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April 2024 by G Gary
Late review, but just have to say I love this family-owned and operated jewelry shop! Found it quite by accident on a visit home to Hawaii last December. Was able to find nice gifts for friends and family from their selection of 14k gold chains and pendants. Very helpful and patient service as well, which seems increasingly rare these days.
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July 2023 by Calvin Ishikawa
I was home for an Ohana reunion and H.S. luncheon. My son asked me to check on a wedding band for. I shopped about five jewelry shops then I saw Gold Mart in the mall. I asked Bella for a price on what I wanted. I was so surprised that the her price, that told to order it and ship it to me Tucson, AZ. I received it in two weeks and my son and I was really happy with the product and time. Mahalo Bella and Gold Mart.
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January 2023 by Cherry Khan
Overpriced jewelry! Management said within seven days could take it back. They failed to say exchange only. Never coming here again
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November 2022 by Cynthia Ly
I have nothing but amazing things to say about Gold Mart! A few months ago, my husband and I were in search of a wedding band shortly before our wedding. After going to countless stores with no luck, we found Gold Mart and were so happy we did. Not only did we find the perfect ring, the sweet couple behind the counter really went above and beyond for us. Incredible service! We'll definitely be back. If you're looking for a friendly, trustworthy jeweler, I couldn't recommend Gold Mart more.
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February 2022 by Chaka Khan
Overpriced jewelry! Management said within seven days could take it back. They failed to say exchange only. Never coming here again
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January 2022 by bernard f.
I feel ripped off by this company and the policy's behind their refunds. It is sad that they do not honor a refund within four days of purchase.
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January 2022 by Liz A.
Beware of this store! Poor communication! They do not explain that there is no refund until you look at the receipt. By that time it's too late because the item was already purchased.
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December 2021 by Kelly Marie Chavez
Just what I was looking for! I’ve been wearing heirloom jewelry most my life. Lost my initial necklace years ago at the gym and couldn’t find the same since - some close, but not the same. Being on the mainland, it’s hard to really continue to look and shop, but I found windward gold mart and found my lost pendant style! I feel complete again!!! Can’t wait to get more from you guys! Mahalo plenty!
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July 2020 by Josh B.
I purchased a 22" 14K YellowGold Necklace worth $2302.79 from Windward GoldMart (discounted). The real price is $3K++. The seller chose the type of necklace despite my inquiry of other type or make. She insisted that I am getting the best necklace for my hook pearl & gold pendant. After awhile, the necklace caused my neck discomfort every time I wear it - irritation, swelling, redness, itchiness. I went back to request for a replacement of different style (not diamond cut) due to it cause friction on my neck/skin. It's quite sharp. The seller insisted that it's the alloy that cause the problem since it's only 14K. She added that 1% of gold buyers experience this issue. She made the impression that I am the unlucky customer of the 1% and so, she will not entertain my exchange. If ever, even that I am willing to pay the difference of a higher quality (than what she chosen for me during our first visit), she will not credit the whole amount. She refused and only will give me an exchange for a much lower price necklace. She will not credit me the full amount of the original price. I am filing a complaint to the proper authority/agency. This is in violation of the 481B. Unfair & Deceptive Practices & 481.B-5.5. The merchant of Windward GoldMart is greedy, unfair and deceptive. I do not recommend this store for they have bad/poor reviews and rate which I failed to check before buying. This is the only jewelry store that is open during the time I purchased last May 24, 2020. Poor service!!!
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May 2020 by Codel X.
I recently inquired with Gold Mart via Instagram about one of their gold heart initial pieces as I was looking for a small gift for my girlfriend. I was responded to really fast and was helped to purchase one of their pieces. Great customer service at the least, I will forsure be buying again in the future. Thank you Gold Mart
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April 2020 by Chance Beyer
Honestly, jewelry stores at malls are way over priced! I went to this store and bought me a gold rope chain for about $620. A few months later I went to another store not at a mall and the trade in value to upgrade was only worth $175??? And at that shop, everything equal (weight, size, style) the chain was only around $420 BRAND NEW! Watch out for jewelry shops like this, waste money
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November 2019 by Qiwi Nz
Eine Shoppingmall halt....mit vielen Essmöglichkriten
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October 2019 by raidersman80
Friendly staff. Prices are comparable with others. Cheaper doesn't always mean better. Shop around before you buy.
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September 2019 by Alicia M.
DO NOT BUY FROM HERE! FAKE! I bought my son a small gold rope chain from here for $1100. I ended up getting him a bigger one else where & went to pawn the one that I bought from them & the lady said it was fake. She said it's not real gold nor real silver & whoever we bought it from illegally stamped it w/ the 14k sign. UNREAL. Don't trust these people!!!!
