Times Pharmacy Koolau

Pharmacies
Hours: Times Pharmacy Koolau is known for its warm and attentive customer service, particularly from its manager, Erika. Many customers appreciate Erika's personal concern and her ability to empathize with their situations. For instance, one customer experiencing difficulty obtaining a crucial medication due to shortages found comfort in Erika's support. She listened, acknowledged their frustration, and took proactive steps to assist by coordinating with another Times Pharmacy location to ensure the prescription could be filled promptly. Despite some recent challenges faced by the pharmacy, including a corporate mishap that left staff in tough situations, the employees, particularly Erika and pharmacy technician Michael, have consistently been praised for their responsiveness and willingness to help. Customers commend their dedication and ability to make them feel valued, often describing the pharmacy as a place where they feel like part of a family or “Ohana.” Overall, Times Pharmacy Koolau stands out as a reliable option for those looking for a pharmacy that prioritizes customer care and goes the extra mile to support their clients. Many customers express a strong desire to switch their prescriptions to this location due to the exemplary service they receive, particularly from Erika and her team.

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1. Kaneohe, Hawaii