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October 2023 by Gia K.
Rude old man working the cash register. Fire the old grandma and hire young kids who can actually give good service.
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August 2023 by Vicki W.
Had to pick up a prescription. The staff at the pharmacy were among the most pleasant and helpful. My prescription was at another Longs on another island! They quickly had it transferred and filled it within 20 minutes. Amazing customer service! Well done team.
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April 2023 by Sandra B.
PHARMACY- the workers here are the worst! They made me wait 15 minutes while they were looking for my prescription and they still couldn't find it! Since it just turned 1:30 (their lunch break) the pharmacist decided to come and just prescribe me a new one that took less than a minute to do. On top of that I get NO APOLOGY for them wasting my time and I had things to purchase on the counter top that she disregarded! INCONSIDERATE AND WASTE OF TIME. GET UR MEDS SOMEWHERE ELSE, they're too dumb to handle ur meds.
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December 2022 by Maria H.
One of the worst places to get a proscription. Staff is incredibly rude. They can't even print a receipt. Learn how to have customer service and use your registers. Walgreens for then the win.
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November 2022 by Earl L.
Worst Longs in existence. Avoid at all costs - not worth the aggravation. Incredibly slow, unprofessional and makes lots of mistakes. Go to the Windward City Longs - much better in all aspects.
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September 2022 by Melody T.
Came to Hawaii to look at some homes for sale and happy to be back on the islands as I come quite often. Had planned on going to see the Sunrise at a nearby beach so was awake early. Jeanette, the Night shift manager was so rude to me. I walk in the store at 5:00am as I saw it's Open 24 hours and decided to go see what souvenir items they have as it sometimes differs store to store. After almost 30 min of filling my cart with many items, i went to the register to ask the girl at the register to use their bathroom first as I suddenly had to urinate. I told her it will be quick and she said there's no one to watch the back storage but will go ask her manager Jeanette. Jeanette is standing around but had been keeping an eye on me the whole time I'm there, my cart is full of prob $100 plus dollars of items but she walks by the aisle here and there to see what I'm doing. Her employee went to ask her and Jeanette tells me "no you can go to Safeway, they are open" I said oh it'll be quick i just need to go and I said please I'm not done shopping and I even said she can stand by the door to wait for me as it will be fast. She said go to Safeway and she continually refused!! And I was the ONLY customer in there at the time!!! Her employee seemed embarrassed and said she and Jeanette had been there all night. Her employee said it's because the bathroom is near storage and there are homeless they want to prevent using the bathroom. I said I'm not homeless, I didn't see homeless in this area Kaneohe, it would be quick. I pointed out the employee and Jeanette they weren't doing anything at the moment but Jeanette said bathrooms don't open till 7am(?) and just storms out the front door and walks towards Starbucks or where her car was parked. So very rude and no Aloha spirit. She sees that I have several snack items, 2023 calendars, souvenirs, etc in my cart and won't let me go urinate? It was a case of rudeness, power trip, and laziness on Jeanette's part. Sometimes managers need to think outside of the box and not judge others (I was wearing tshirt and yoga pants to go to the sunrise) and look at the situation. I left the store and didn't purchase the items. Later that day went to another Longs where I told them the story and said they would have let me use the bathroom especially because it was an empty store and they were not busy . I hope the manager of Jeanette reads this and gives her feedback. I understand rules but it's her rude demeanor, her tone, and the fact that she doesn't care to think of situations on a case by case basis. Theist pathetic part is she is had a power trip as manager of longs that instead of walking me to the restroom, she storms out the door to go across the driveway to Starbucks or her car. She is an example of a person who no longer likes her job and people.
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January 2022 by Joshua D.
I went to get my flu shot and COVID-19 booster. They were very helpful and accomodating. The person who gave my vaccine was extremely nice and felt very relaxed when taking the shots. Very helpful and kind.
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September 2021 by Jessica Y.
Shout out to Paige, who was working the cash register when my girlfriends and I came through the store. It was a late-ish evening on a Thursday night and we were on the hunt for some everyday household items--you know, shampoo, conditioner, face washes, etc. Paige was awesome at helping find everything we needed. She was patient and kind all throughout out visit--even when it came to helping us get our coupons to work. LOL cue embarrassed faces. The store itself is pretty clean, bright, and all in all, safe. Everything we needed was easy to find and the store itself was easy to navigate. Can't complain here. Long's has been a staple in Hawaii for as long as I can remember from goodies and snacks to getting my annual flu shot, prescriptions from the doctor at the pharmacy, and things for the house.
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August 2021 by Justin S.
The Kaneohe Bay Shopping Center Long's Drugs has a really helpful staff. The staff are very friendly and always helps me out when I need helping with questions of products and info of products. The cashiers are friendly and efficient on checking me out from the store. The item selection isn't too bad at this store. This store pretty much has everything that I need when I go to the store. If they run out of a certain item that I would want, they've got a good "raincheck" system that'll let you pay the price for the item you want at that time when the item comes in later. The managers are friendly here at this location too. Especially one manager is really helpful and friendly that personifies Aloha...Aunty Pat is AWESOME! I recommend this Long's and will always go back and shop here.
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July 2021 by Al M.
CVS took some getting used to...and then finally they Re-started carrying local items...but they dropped my Rx insurance so lost a star because now I'm stuck w/Walgreens and they are rude and slow:( and get my Rx wrong!!!
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June 2021 by A W.
Worst customer service I have experienced in quite a while. Refused to refill my prescription for no other reason than the d*** pharmacist didn't understand the instructions. My physician discussed the instructions with me and I understand them. Now, this third party person has the power to withhold needed medication? He is not a part of this equation. I will be switching to Walgreens now.
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June 2021 by Trini-Ann Y.
15 plus CUSTOMERS in line only 1 cashier! What up with that for a Sunday!! Workers walking around just looking and just not giving a care!!
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April 2021 by Phillip E S.
This location is actually closest to the house. All I needed was nail clippers and wasn't sure if they carried them in stock. Running short on time, I ended up asking for assistance to locate the item. (It was a big store and I was unfamiliar with the layout.) Once finding the clippers, I only had to wait a few minutes for the next cashier. Overall, I had a great experience and would shop here again.
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February 2021 by toni a.
Had the worse experience with the Longs self check out machine. Bought a bunch of items (2 pks frozen hot dogs, 3 boxes Zips chili, 5 pkgs Sapporo Ramen) and put it in the tiny bagging area and the items kept falling off the platform. They need to extend the bagging area to have a barrier that extends upward to keep the items from falling. Unless you have 1 or 2 items, this machine is not something I will use again. I do not know where I will shop when they get rid of the cashiers because companies don't want to pay the increase in minimum wage.
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December 2020 by Lori T.
Christmas can be a busy time for retailers. Last night I went to Long's KBay and witnessed Trey and Gary working hard to provide quality service to the customers. They looked like they were by themselves in the front of the store. Great job providing awesome customer service !
