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February 2024 by Natalie L.
Kaneohe Walgreens Pharmacy has a rude female who answered the phone. She sounds uptight, stressed, and irritated.
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October 2023 by Samantha N.
I went in looking for pink-eye drops. A female associate came up and asked me if I needed help. After I told her what I was looking for she proceeded to tell me I wouldn't be able to find pink-eye drops because the "USDA recalled them". First of all, the United States Department of Agriculture doesn't regulate eye drops. That's the FDA, and they only recalled artificial tears of a very specific brand. Not to mention, I found pink eye drops at the target down the road afterward. Please let your employees know they shouldn't say crazy stuff to customers!
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September 2023 by William W.
As I was leaving the store with my reusable shopping tote bag, the cashier started shouting at me that I have to pay for what I am taking, that I am stealing. I was not stealing anything. I have made many purchases from Walgreens throughout Hawaii and online over the years & I (nor does anyone) deserve this type of treatment. I don't think this particular cashier works here anymore, but I would beware shopping here or else you could get falsely accused of a crime.
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March 2023 by Santiago B.
I dropped of my prescription and telephone number and was told to come back in a hour . I came back 2 hours later and my prescription wasn't ready and I was told to come back in another hour , ordinarily I wouldn't be so angry but I have cancer and I dont want to waste any of my time waiting on my medication due to incompetence. My time has become increasingly more valuable to me. I will not be returning after my transaction is complete.
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March 2023 by Nicole A.
This woman told me that I couldn't get my medication refilled by this pharmacy next time, and would have to go to the Walgreens closest to me. My doctor is right around the corner from this location, and looked up which pharmacies had my medication since it is part of a national shortage. L customer service. Do better.
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August 2022 by Kailani R.
WALGREENS PHARMACY IS THE WORST CUSTOMER SERVICE AND CLIENT CARE!!! DRIVE THRU STAFF, DO BETTER!!!I chose the drive thru service due to my 14 month being ill and not wanting to expose others within the store. I pulled into the drive thru line BEFORE closing time. I watched them service the 4 other cars in-front of me and when I pulled up they put that sign up and walked away. I watched each staff look at me and talk behind the windows; but not once did someone come to the window or communicate the status. Like cmon, are you really not going to full-fill your duties just because YOU'RE SLOW? and it's now past time, you're not going to serve the last customer waiting? This is ridiculous. I went in to the store with my sick child to speak with the store matter regarding this matter and he said "they're strict with closing time." Yet, again, I was in line before closing. I will be taking this complaint with pharmacy management.EDIT: looking at the other reviews on here. I guess it's true, pharmacy sucks. Ha! DO BETTER.
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January 2022 by John K.
Wallgreens kailua pharmacy SUCKS!!! Every month when I refill my meds, there's some kind of BS that happends to where they can't refill because "waiting for approval " or "we didn't get the order to refill" or like today they said after I've been waiting for a refill for 8 GD days! They said today that " something is wrong with our system and it won't let us refill" This is so frustrating, im beyond pissed at this point. They had me on hold for 30mins than hung up on me. I can't believe how they fail time and time again. Every month they pull the same s**** "its to early for refill" mind you my script is a 8 day supply, and I wait and use my 8 day supply over the course of 30 days, and they still give me problems!!! I'm so angry. FCK wallgreens kailua!!!
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October 2021 by Lisa L.
Pharmacy male staff wasn't friendly. First time picking up a prescription, I rang the bell and nothing. Then the lady was standing there not looking and was answering calls and didn't even acknowledge me so I had to ring the bell again.
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September 2021 by Hunter D.
The man who answered the phone was the absolute rudest person. I called to let them know that I received a text message that my online order was picked up even though I had not picked it up yet, and instead of explaining how it was an automated message sent after 15 minutes, he was extremely rude saying that my order is being canceled since I wasn't outside by the time the message sent. I was 5 minutes late btw & I called to let them know. Many others have said this Walgreens has a male worker who is extremely rude and also have trouble with the pharmacy
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September 2021 by Juliet C.
So so so rude. None of the staff are helpful at all. They don't know what they are talking about and you can barley contact them on the phone. I was hung up on and placed on hold before finishing what I was asking. Even the pharmacy people are rude.
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August 2021 by Al M.
Rx ready in 30 minutes? no way...3 HOURS later they don't have it; next day they have no info on me--so I have to go back in -in person and I'm high risk covid--w/insurance info even though they filled Rx in the past...and when I asked how much my Rx would COST me, she LAUGHED in my face? WTF? I had an RX that cost $174.00 and could not afford to pick it up. I needed to know if I'd WASTE a trip there AGAIN if this Rx was equally expensive! She could only say the cost w/o insurance and acted as if my request was a bother. When I finally made it back in, they had no record in my insurance--even though I kept telling them they were looking it up wrong--the insurance has 3 types and they looked up the wrong one. Took forever,.The guy was OK; the girl was rude. SHAMEFUL customer service. THEN? They fill it only PARTIALLY--requiring THREE more pick ups and EACH TIME I PAY MY CO-PAY. TOTAL RIP OFF. They gave me only 5 days worth x2 when the Rx was for #150!!! SCAMMERS!!! I will never EVER go there again. Next time? GO TO LONGS! Unfortunately, Long's doesn't carry my insurance for meds:( I'm STUCK. Crappola:(
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June 2021 by Caitlin C.
This is the WORST location for prescriptions. I have now had three encounters with the pharmacist and pharmacist technician which have left me irate because of dealing with such rudeness. The technician all but hung up on me in the drive thru when my prescription was not on file even though I had just come from the doctors office, and walked out of sight after rudely telling me I couldn't wait in the drive thru line when there were cars behind me (there were none). Another time I went to pick up a prescription only to find the office closed an hour early due to a holiday even though I arrived at 5:01 and the normal closing time was 6:00. There was no warning it would be closed. And although I was ONE minute late, the front desk told me the pharmacist left "awhile ago". Even worse, I was preparing for major abdominal surgery on a Tuesday and had an appt the Friday before where I discussed with my doctor I was worried about surgery since I had a major cough at the time that had lasted already for two weeks. She assured me she would prescribe me a long acting inhaler and it would likely be gone by Tuesday. I went that day to get the prescription picked up only to be told they didn't carry my medicine and it wouldn't be in until Monday. I asked the technician if they could call the doctor to have something similar prescribed so I could hopefully have SOME relief from this horrible cough I had been dealing with for two weeks, so that by the time I had a c section I could recover and care for a newborn without ripping my stitches open from a cough. He assured me he would talk to the pharmacist. The pharmacist called later to tell me "nothing" was covered by my insurance. I said, "what do you mean nothing, I can't even get like an albuterol?" I threw out the name of a short acting inhaler I had previously used for asthma as a child. He told me "your prescription is for advair and not albuterol" cue the hardest eye roll ever. And me saying that I was well aware but I thought he was going to call the doctor to ask for an alternative that they had in stock. That's his job. To say "hey doctor, we don't have this in stock, I understand she needs it soon, can we substitute X--it acts similarly" He said, "oh ok" as if he wasn't aware he was supposed to do that, and hung up. Later on I received a prescription for albuterol. But then found out a few days later that they DO carry advair in stock, just not the advair hfa like I was prescribed, but the advair diskus. So instead of asking the doctor for an alternate long acting inhaler that WAS in stock, the pharmacist just called to ask for an albuterol for me because I suppose that was what I had thrown out to him on the phone, instead of actually doing his job and suggesting an alternative medicine that worked the same in the body. Long story short: do not come here. The staff is rude and I'm not sure the pharmacist understands how to actually do his job.
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April 2021 by Wendy G.
Word to everyone- for prescription pickup, just go into the store. Sat behind a van with 8 people doing drive through testing at prescription window.
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February 2021 by Chynna M.
Worst Walgreens I've been to yet. I called and asked for a product a few times to make sure my trip would be worth it. And nothing. When i asked a worker to see if there was any more in the back he rudely told me "THAT'S IT" as if he just didn't want to check. The worker yesterday and manager told me that they would bring it out the following week, but nothing.
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November 2020 by Michael W.
19 Nov 2020 One of the best pharmacies we've ever used on the mainland or here in Hawaii! People, facilities, selection and spirit of ALOHA can't be beat! Got my flu shot. - in and out in 20 minutes!
