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October 2023 by Brennon K.
Top notch service! This last week, I brought my '08 Accord with its 200k miles to Ron and his team...my a/c had died and needed to be replaced. The team found that my compressor was dead, replaced it the next day, paid the bill and left. Unfortunately, a/c still wasn't producing cold air. Brought the car back the next day and the following day....Ron's team stayed with it until the problem was fixed, even paying for another compressor to replace the first one. In the end, when Ron handed me the keys, he gave me an ice-cold AC, on a 15 yo car, and didn't charge me anything more for the 2 extra days. They clearly lost money on my old Accord--between the time and parts--but he made it right to his customer. An honest mechanic? Worth their weight in gold. RNS has won my repeated business. I highly recommend! Let them prove it to you too.
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October 2023 by Joshua Riklon
I dropped off my 09 frontier cause my brakes gave up on me. Dropped it off Sunday morning, got a call on Monday morning that it’ll be ready for pick up that afternoon. Other auto shops in the area prices were outrageous and told me it would take a couple days. Local own, local ran auto shop with good prices and fast service. Mahalo RNS! ??Service: Brakes
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July 2023 by Ron Verderame
I get all my safety checks done here. Always quick in and out. You can make a reservation onine via their website. Make the required safty check painless.
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July 2023 by Sarah T.
Fantastic customer service! I took my vehicle there for the safety check and the process was super smooth - booked the appointment online, showed up for the appointment and they took care of everything. Super simple and easy- very friendly employees. Highly recommend!
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June 2023 by Patri Hildreth
Highly recommend. We've been servicing our cars at RNS for over 10 years. Great repairs at reasonable prices.
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June 2023 by Cam S.
My car wasn't running well; it would skip when it was idling and barely made it up a steep hill. I took it to a mechanic that a friend recommended, and he said he would do an oil change and look it over. He said that he checked it out and could not see any problems with it. Two days later, it was back in his shop because it was having trouble starting and the AC wasn't working. Again, he said he would look it over and when I went to pick it up, he said he couldn't find anything wrong with it. The next day the car was driving even worse so I took it to Ron. What a Difference!! Ron and Daniel found many problems (some were obvious), and they kept test driving it and discovering other issues. Ron didn't call me until every thing had been fixed. The car, and the AC both run great now. I am very grateful that Ron was so thorough, and checked out everything. Ron is professional, conscientious and takes pride in doing an excellent job. And he is trustworthy, which is the most important quality to me in a mechanic. I will never take my car anywhere else again.
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June 2023 by D Quigley (Mest450)
Helped put on a new mirror on my car that I got delivered in the mail. Fully functional with window controls.I always go to RNS if I can help it.Great people and very helpful. Be patient about parking, not everthing around their location belongs to them, so you need to find a parking spot either in front or at a facility that isn't open.Business Location has a coffee shop near the entrance of the facilities. If you're in for a wait, head over there on foot if you don't have someone to pick you up.Aloha!
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June 2023 by coldsteel_offroad
**JEEP OWNERS** If you have one that is modified, look elsewhere. Regardless of having tire coverage & mud flaps...it goes way beyond that at RNS Automotive. I researched the rules that guide what is required for a Honolulu County safety inspection to pass & had made my vehicle conform however, the gentleman conducting the inspection started citing a plethora of items that, "in his opinion" (literal quote) didn't meet the safety criteria. I stated that I had read the rules, and asked where he was citing the needed corrections from because they weren't listed in the HRS. The answer was "it's up to me as the inspector". So basically, it's a moving target & who you know or how they feel that day I guess. I would assume they'd probably do just fine on a fully stock car, but after ~45 seconds they wouldn't touch my rig with a10' pole. For reference, I am ASE Certified in Auto Maintenance and Light Repair as well as Manual Drivetrain and Axles so I know my way around a car. RNS, if you could please respond to this post & provide the reference for the extra rules your techs are enforcing (e.g. minimum 3rd brake light size, fender flare material requirement, width of front bumper, etc.) it would greatly benefit many future potential customers. I will happily eat crow if I'm proven incorrect & applaud you for doing a good job. All I would like to know is where these rules are.Service: Vehicle Inspection
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May 2023 by Joddy M.
This shop is the BEST!!!Customer Service rules!Ron & his staff are friendly & genuinely care about your concerns!And the work they do - I don't trust any other place.Thanks Ron ...Glory ...Kalani Don't take my word ...See for yourself!
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April 2023 by Jordan Sloan
Wow! This is THE PLACE TO GO in Kailua for auto repair. I went there today and met J the mechanic and Ron the owner. Both had a great attitude, very professional and I am excited to use them again in the future! Thank for taking great care of my car. ?
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April 2023 by Maikah Tamayo
So friendly and politeI’ve been going to RNS for yearsNever disappointedServices: Auto maintenance
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March 2023 by Andrew C.
Helpful. They were able to troubleshoot and repair my Volvo's AC. The wait for an appointment was not too.
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January 2023 by Brian Akau
Best customer service I have experienced in a long time. Huge mahalo and keep it up.Service: Vehicle safety inspection
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January 2023 by Mercedes Fagundes
Always such friendly service and they are so helpful. Love the owner and staff
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December 2022 by Guy Ito
This place is great. We took our car here for oil change, brake check, and tune up.We received a call that we needed spark plugs (totally expected this) and were told rear brakes could be done but it was early and we could certainly wait on this service. Wow!We were also told that our safety had expired and they had time to do it if we wanted. Terrific!Our entire family uses this shop.
