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January 2024 by elise mccue
Over all I'm going to say I shop with this company over 50% of the time .. they are helpful and knowledgeable as a rule .. well I'm pleased again with service.
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December 2023 by ji martin
Personable, great prices.
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November 2023 by Pops Brown
Friendly and wanting to resolve inquiries. Helpful and offering alternatives and suggestions. They didn't have my part in stock but was able to provide nearest store that had it. Great service.
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November 2023 by Jayme Alexander
I trust O’Reilly Auto Parts to be there when I need them and treat me like family. They know what they are doing and never gouge me. Kudos to Conrad for being my knight in shining armor today when I woke up to a sick vehicle. I headed straight to O’Reilly’s Kailua and that was the best decision of the day.
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November 2023 by Cory McKeon
They always got the parts I need and are willing to help and answer any questions I have.
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September 2023 by Marie Grace Madamba
O’reilly Auto parts in kailua always amazing. Mahalo for ur help Devin
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September 2023 by Ben Allen
Conrad is the best!! Customer service there was phenomenal, after purchasing a quart of oil and a windshield wiper blade, I mentioned I had an engine light on, he let me borrow the reader and a code came up with “too high airflow”and he said go out and make sure the air intake hose is on securely, after checking…of course it was loose and he came out and actually tightened it for me! Truly great service ??????
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September 2023 by Tim G
Very helpful staff and clean facility.
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August 2023 by Nancy A.
This is seriously the best auto parts store ever. Not only do they pretty much have everything, but the customer service is above and beyond. EVERY time I call, someone answers. Every single time. It's so reassuring. They answer with confidence, positivity, patience, calmness, and just above and beyond. Professional. They're also open pretty late, which is great if you need something last minute, because most of the time, they're open! So awesome. The store is always clean and put together too. They have warranties for pretty much everything, and the return policy is good and easy. They have high quality products. They also check your battery, starter, and alternator for free, on the spot. They have some employees who seriously go above and beyond. I needed a battery cover (the hooks) to be shorter, and one of the employees made it shorter for me. Everyone here simply loves to help you, and simply wants the best for you. They have no intention of ripping anyone off, all they want is for your car to be great and you to be happy. Every time I go here I instantly feel relaxed, because I trust the employees here. They are kind, patient, relaxing, and positive. All the employees treat the other employees here really well too, from what it seems. It seems like they all get along and have good relationships, which is a great look. Right in Kailua too, so you don't even have to drive really far. Thank you!!!
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August 2023 by Barrett G.
Kailua store is always courteous and professional. On my recent visit for a failed battery, an associate proactively identified the battery was still under warranty and they quickly replaced. Big Mahalos!!
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July 2023 by Michael 'Mick' Oberhaus
The Kailua store is clean and well stocked, if not one of the employees can order for you and in most cases have your part same day
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June 2023 by Jeff A.
I only wish I could remember the names of the two individuals that helped my mom in-law some months ago and the guy this afternoon (6/27/23) that helped my teen age daughter change out a bad battery on her grandma's car!! All the staff there is AMAZING & show SO MUCH ALOHA when it comes to customer service!!! If could would have given them 10+ STARS review. Again MAHALO to ALL the workers there for truly exceptional customer service!!!
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June 2023 by Papio K.
The crew at O'Reilly Kailua deserve ten stars! I am not very knowledgeable of cars and every single time I go to this store the people are helpful and nice. They go above and beyond to help their customers. In this day and age, it's incredible how awesome the staff is at this store. I have never once had a bad experience at O'Reilly Kailua, mahalo to the staff for all the help and smiles!
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June 2023 by M. Oberhaus
The Kailua store is clean and well stocked, if not one of the employees can order for you and in most cases have your part same day
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May 2023 by Norlin B.
Best service compared to their other locations. I was in the area and my car battery died...and it was a Sunday. They were so patient and helpful despite them being so busy.
