O'Reilly Auto Parts Store #3191 in Kailua, Hawaii, is highly praised for its helpful staff and excellent customer service. Customers frequently mention Zachary, who goes above and beyond to assist with various needs. He carefully checks parts and tools to ensure they fit each application and explains their use clearly. Customers feel confident after his help, especially when he teaches how to check oil levels, assists with installing fluids, and even cleans parts. Zachary also takes extra steps to fix issues caused by other services, like correcting problems from previous oil changes, which leaves customers feeling grateful and confident for future maintenance. The store offers a friendly and welcoming environment, with staff greeting customers warmly. Andrew is noted for being exceptionally friendly and helpful, even trying to install a headlight when others said it was impossible. The staff at this location are known for their positive attitude, working environment, and willingness to help with questions or project needs. Customers appreciate the store's wide availability of parts, tools, and accessories, as well as services like free battery testing, bulb and wiper blade installation, and brake rotor resurfacing. The store also offers a free Loaner Tool program, making it easier for customers to complete their repairs. Overall, the Kailua O'Reilly Auto Parts provides knowledgeable, friendly service and reliable assistance, making it a trusted place for auto parts and support.
Shout out to Zachary! Best customer service! We went in looking to get in a new battery and not only did he find the best one for our car but he also helped remove the old on and replace it with the new one.
February 2026
Came by to check my battery and run codes. Ray was super helpful and was knowledgeable and provided me with parts options and what he would recommend. All within like 15 minutes....super awesome!!
December 2025
Knowledgeable staff and willing to help is your not a car person.
