O'Reilly Auto Parts Store #3191 in Kailua, Hawaii, is highly praised for its helpful staff and excellent customer service. Customers frequently mention Zachary, who goes above and beyond to assist with various needs. He carefully checks parts and tools to ensure they fit each application and explains their use clearly. Customers feel confident after his help, especially when he teaches how to check oil levels, assists with installing fluids, and even cleans parts. Zachary also takes extra steps to fix issues caused by other services, like correcting problems from previous oil changes, which leaves customers feeling grateful and confident for future maintenance. The store offers a friendly and welcoming environment, with staff greeting customers warmly. Andrew is noted for being exceptionally friendly and helpful, even trying to install a headlight when others said it was impossible. The staff at this location are known for their positive attitude, working environment, and willingness to help with questions or project needs. Customers appreciate the store's wide availability of parts, tools, and accessories, as well as services like free battery testing, bulb and wiper blade installation, and brake rotor resurfacing. The store also offers a free Loaner Tool program, making it easier for customers to complete their repairs. Overall, the Kailua O'Reilly Auto Parts provides knowledgeable, friendly service and reliable assistance, making it a trusted place for auto parts and support.
Anthony was so incredibly helpful and kind! He went out of his way to help us with multiple (tricky) problems with our car. He deserves 10 stars. Thanks Anthony!
July 2024
Zachary is outstanding! He goes above and beyond and triple checks the parts and tools are always on point to my applications! GIVE THIS MAN A RAISE!!
June 2024
As I entered, I was greeted with a smile and welcoming good morning from the manager and staff. ? % awesome working environment Great job!! ?
