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May 2024 by Brett Callahan
I have tried to close this account for years and they make it impossible. After they told me it was closed they decided to add a $1 fee onto my account with no notice and reported it on my credit as a late payment. Do not use this bank I’ve been with them since 2011 they take advantage of service members.
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May 2024 by Jean-Marc Arisme
Where is the option to select NO STARS? It would be nice to go to Navy Federal Credit Union in Kaneohe Bay and deal with knowledgeable and competent staff. Unfortunately that is not the case. The staff there can’t handle a simple transaction. And truthfully, there is no point in talking to management because they will only lie in your face and not address the issue. If you can avoid going to that branch don’t go there.
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September 2023 by Elvie Leming
Staff and bank tellers are friendly and very accommodating.
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March 2023 by Daniel Rodriguez
I don’t think these people are trained properly in what they do. They’re very nice but I’ve talked to three different people with the same issue and they all keep giving me different solutions all which don’t work and I end up having to talk to another person.
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October 2022 by Kaz
Needed to get a new card and Daniel helped me as soon as I walked in!Friendly and quick experience, I love it!
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July 2022 by San S.
Had a check I needed to cash that is from their bank. Debbie T was so awesome. Exceptional service... Ohana vibe from a big company that originated from conus, it's a rarity.
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June 2022 by C T.
I give your branch a 1 star due to your lack of customer service. I came in today around 2:32pm 22 june 2022. The lady at the entrance greeted me and told me to go make a line. The teller would be with me shortly. I noticed I was the only member in there at the time. I patiently waited 6 min (until 2:40 pm) for someone/anyone to go find where your tellers were. There was at least 3 employees sitting in their little glass cubicles and the lady at the entrance. Not 1 of them could get off their asses and go get a teller to come out from wherever they were. As I left I was told "if you are only making a deposit you can use the ATM". I turned and told the lady this is unbelievable and I would take my business to a different branch from now on. I have been a member of NFCU since 1985 and never have I encountered such terrible service at any other branches. Needless to say I went to a different branch and was in and out within 6 min. Shame on all of your employees for just sitting while a member is standing in line in front of their tellers and no one there.
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May 2022 by Kauhane L.
Great location and navy federal in general I would have to say is the best bank I've ever had. No hassle when it comes to loans or withdraw/depositing. For example I qualified for a big loan and they cut the check within 2-1/2 hours of me applying for it while my other bank HSFCU still hasn't gotten back to me going on 2 weeks lol.
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December 2021 by Urs C
I’ve only had good service at this Credit Union. Had called once to make a loan for a car. The man on the line took my info and said that the check would be ready for pick up at the hostesses desk. Fastest loanI ever experienced!! The waiting right now, due to Covid, is fine. We walked around till we got the text. More steps! But we get there before 10. So not a lot of people in line. Everyone has always been gracious and helpful. One telller having a bad day doesn’t make my whole experience.
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November 2021 by Ivan
Needed to get a new card and Daniel helped me as soon as I walked in!Friendly and quick experience, I love it!
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October 2021 by Greg Martin (SailWithGreg)
Drove all the way over here from town on Saturday to see a note on the door saying they changed their hours and don't have Saturday hours anymore at this location... but didn't bother to update Google maps. ? Update Google maps and I'll update my review with more stars, otherwise generally great service here.
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July 2021 by September Brown
They changed their hours online and it says theyre open saturdays but yesterday they were closed.
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June 2021 by Eric Swynenberg
Friday day at 2pm and they have ONE TELLER operating. I been waited for 20 minutes.
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June 2021 by Sail With Greg (Greg Martin)
Drove all the way over here from town on Saturday to see a note on the door saying they changed their hours and don't have Saturday hours anymore at this location... but didn't bother to update Google maps. ? Update Google maps and I'll update my review with more stars, otherwise generally great service here.
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June 2021 by Urs Cruz
I’ve only had good service at this Credit Union. Had called once to make a loan for a car. The man on the line took my info and said that the check would be ready for pick up at the hostesses desk. Fastest loanI ever experienced!! The waiting right now, due to Covid, is fine. We walked around till we got the text. More steps! But we get there before 10. So not a lot of people in line. Everyone has always been gracious and helpful. One telller having a bad day doesn’t make my whole experience.
