NAPA Auto Parts in Kailua is known for its extremely helpful and kind employees who provide great service. The staff is knowledgeable, attentive, and offers excellent advice. They are polite and personally remember returning customers, looking out for them, especially those on a limited budget. Employees go above and beyond, offering to look at vehicles directly and even performing small repairs, like removing scratches or providing a jump start, often declining any payment. This helpful and generous service creates a wonderful experience for customers, making them feel well taken care of and fostering strong loyalty. The store provides a fast, efficient, and great shopping experience for everyone, including those who know nothing about cars. With options for curbside pickup, delivery, and in-store shopping, NAPA is committed to serving the greater Kailua area for cars, trucks, farm, or marine vehicles.
Appreciate the great assistance by Jordan at the counter. Need new commercial battery and technical advice and glad Jordan was there!
April 2024
Thank you Steve from NAPA Kailua for helping replacing my windshield wipers of my Suburban. It would’ve taken me a couple days to replace them myself. Mahalo NAPA for this employee.
November 2023
Steve at Napa was the best. Most helpful. Needed a jump on our vehicle and came out to do it. Declined any payment. Our best to Napa and your employee!
