Firestone Complete Auto Care in Kailua is a reliable one-stop shop for vehicle needs, from standard maintenance and tires to repairs. The staff is consistently described as great, friendly, awesome, and very kind. Customers report good experiences and highly recommend the location. The team is noted for being exceptionally helpful during emergencies, such as flat tires, even staying open late on holidays and Sundays to assist. They work quickly, provide immediate assessments, explain options clearly, and answer all questions. Service is praised for being affordable, with staff working to find the lowest price and a quick turnaround for services like oil changes. The expert mechanics take care of the vehicle to get customers back on the road.
Rusty bent over backwards to help us ready our car for inspection. Car services are expensive everywhere, but at least at this store, you get what you pay for. 5 Stars for Rusty!
June 2024
This place is great, I’m sad to see the other not so positive reviews
We had a tire emergency on a holiday, barely got in before they closed and the mechanic Rusty stayed late to get us back on the road. Worked through multiple courses of action and got us up and out for the lowest price
June 2024
I had a flat tire emergency and called MCBH Firestone, hoping they would still be open. Not only was Rusty kind enough to stay open late (on Father’s Day!!), he explained everything along the way. He personally stayed to put my new tires on! I would recommend this location. Thanks Rusty!
