Longs Drugs is a reliable and customer-focused pharmacy that offers a range of services and products to meet the needs of its customers. Depending on the staff member assisting, the pharmacy experience can vary, with some employees being incredibly personable and helpful, while others may need to improve their customer service skills. The pharmacy team is generally described as "amazing," with the manager and pharmacist, David, being particularly commendable for their excellent service and pleasant attitudes. The female pharmacy technicians are also praised for their exceptional performance. However, one male technician who has been with the pharmacy for some time is noted as needing to improve his customer service, as he can come across as disinterested and as if customers are taking up his time. Customers appreciate the pharmacy's competitive prices, coupons, and wide selection of products. The fact that Longs Drugs does not sell tobacco products is also seen as a positive. Additionally, the pharmacy is conveniently located for some customers, making it a preferred choice. Overall, Longs Drugs Pharmacy in Kailua is described as the "best pharmacy around," with the potential for an even better customer experience if all staff members maintain the high level of service demonstrated by the standout employees.
Everything but customer service was good. In particular a employee named Kehau seemed annoyed. It seemed rude the way she gestured to a direction when asking a question.
December 2022
The employees are very helpful and the prices and coupons are excellent. They have items needed. Best thing: they don’t sell tobacco products. Longs is dedicated to our personal values, health, and well being.
October 2022
Thanks to the exceptional service of Paul and the pharmacist at Longs Drugs Pharmacy in Kailua, our prescription order was entered immediately then filled within 15 minutes! At check out, our “Extra Bucks” reward was applied to an item purchased, which gave additional savings. Quick service and savings made this pharmacy... read full comment
