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January 2024 by Andy Madrid
Worst experience ever. I had clients that were having VIP in Kona handle their loan. The loan officer left to go to another company and the person that was supposed to handle things never called or followed up. We were 13 days from closing and I was able to get them taken care of by another lender. Now 14 days later VIP surfaces and calls the client....this is the second time I've worked with VIP and both experiences were terrible
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April 2023 by Trey S.
I haven't used this lender but I dropped in to ask some questions. They show to be open until 4 pm but they were closed at 2:45. They'll be interesting to work with for anyone that has a full time job during the day.
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March 2023 by Loni Mercado
I highly recommend Jamaica Canas. She is very knowledgeable and goes above and beyond for her clients to get them to the finish line and into their new home. She is very patient, understanding and takes the time to educate throughout the home buying process. If you’re in the market to buy a home, call Jamaica Canas - Your Trusted Home Team - to start the pre-approval process today!
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October 2022 by Heather McLaughlin-Kolb
Jamaica Cañas was proactive, efficient, and communicative. We appreciate her excellent service from the moment we were referred to her through the moment we closed. We had question after question and she answered each and every question thoroughly. We will absolutely work with her again in the future, as well as recommend her to friends and family. Thank you, Jamaica!
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October 2022 by Cliff Poffenbarger
VIP MORTGAGE IS THE MOST PROFESSIONAL MORTGAGE COMPANIES I HAVE EVER DELT WITH, BOTHE BEFOR AND AFTER THE PAPERWORK IS DONE. THEIR MARKET UP DATE IS UPBEAT EVEN IN A DOWN MARKET, THE GLASS IS ALWASE HALF FULL WITH THEM. A SPECIAL SHOUT OUT TO JAMICA.
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May 2022 by Char
Alena is a pleasure to work with - knowledgeable, responsive, and friendly. She made what can sometimes be a difficult process easy. She was an absolute pleasure to work with - highly recommend!
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February 2022 by Bobby Williamson
Friendliest and Best...100 percent accurate! Alena is a true professional and extremely knowledgeable in her field, but she also knows how to factor in the personal element, which alleviates the fear of such a major endeavor! For me, it was a housing loan. Alena was always checking on me to make sure I understood the loan aspect of house buying. Whether it was texting, emailing, talking on the phone or meeting in person when I was wondering what I got myself in to, Alena kept explaining the process in ways that always had me seeing what I was missing...to make me understand so I was able to keep moving forward, with renewed confidence. And now, my wife and I are happy owners due in large part to this wonderful Lady! Thank you so much Alena
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August 2021 by Vicki Watson
Lohea is professional, quick to respond and makes sure clients have a clear understanding of possibilities.
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July 2021 by Ron T.
I just moved to Kona, Hawaii. If you are thumbing through loan officer reviews as I did, you can stop here. What a great choice I made with Alena Griffey! She went above and beyond my expectations. Alena was very professional, friendly, and made me feel comfortable reaching out to her at anytime, for anything. She was always quick to respond and helped make the whole loan process an unbelievably smooth transaction. I could not have asked for a better mortgage professional to work with. I've told all my friends, and I highly recommend Alena as your loan officer.
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March 2021 by Kuuleinani Steinke
Alena was amazing to work with. She was so responsive and her communication throughout our whole refinance process was so appreciated. We highly recommend her and her team to anyone needing to refinance or apply for a mortgage.
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December 2020 by Struan Scott
Alena was great. Because of her experience she was able to push our difficult transaction through (we had some issues with the escrow company). I would recommend her to friends and family. She is very professional and responsive.
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October 2020 by jamie gadreau
Alena was amazing and super helpful during our refinance. She was Very knowledgeable about the process and was always able to answer my questions. She was also patient and understanding with us through learning the process. Alena was also available during after hours and always got back to us in a timely manner. I highly recommend Alena Griffey from VIP Mortgage.
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October 2020 by Jessica Strickland
Alena was by far and away the best mortgage broker we've dealt with. Great communication throughout the process and responsive to the litany of questions we threw at her. Ultimately the goal with securing any home loan or re-fi is for it to be as painless as possible. Alena was able to do that for us.
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October 2020 by Loyce Henderson
Alena is wonderful. She made refinancing painless, and was much quicker than our first very painful experience with our first lender years ago. Hands down, Alena and all the folks involved were professional , courteous and efficient. I wouldn’t recommend any other company than VIP Mortgage.
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October 2020 by Matthew Brown
Alena was great! She walked us through the process every step of the way. She was very positive and very eager to help us understand all that was going on. I would recommend her to anyone who is looking to buy a house!
