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March 2024 by Centennial Molimau
Dammm Verizonnn you guys are so good i really appreciate you guys help today?shout out to this three beautiful aunties who have help me and explain me of all kine of things at Verizon plan thank you Marrisa she is an special list and the two managers that keep coming and checking out how i was doing and explain more details (Carrisa and Jodee) i know you guys are busy but you guys manage really good thank you once again?
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January 2024 by Blue Shades
If I could I would leave zero stars because the customer service was soo bad. Do not recommend anyone coming here. They destroyed my credit score. I got yelled at multiple times and everyone refused to help me even though I am a customer.
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December 2023 by Bubble Trouble
Every time you walk in you feel like it's a like a used car lot with the salesman swarming in trying to make a sale. Then you're paired up with a salesperson and then the fun starts. Verizon has taken any authority the sales person has about your account away from them. The person I had couldn't even give me a quote without going back discussing it in secret with a higher up. Then they tried telling me that prepaid and postpaid accounts are different speeds and that would justify the higher price per month.
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November 2023 by Merlin Grant
Super helpful staff and a nice setting.
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November 2023 by Taylor Herbert
Decent place crew decent.
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November 2023 by P W.
Although the initial transaction at the store was fine, when my upgrade phone did not get delivered due to missing digits on the shipping docs with FedEx, the manager was no help at all. She suggested I go to FedEx at KOA, that the address issue happens all the time, and that it wasn't their issue (even though they arranged the shipping and apparently made the error with the shipping address). She would not accept ANY responsibility for the issue nor did she take any affirmative action to resolve the issue other than give me FedEx's 800 number (which is only an automated system and could provide no info). It took multiple calls (and hours) to Verizon customer service over multiple days to finally get them to ship a replacement phone. The verdict is still out on when and if I will see a new phone.
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September 2023 by Lori Tanner
We needed a dual sim for travel and was told by the store agent that our current phone was not capable of having two sim and we were advised to buy a new $800 Samsung Galaxy phone. Because the phone was locked by Verizon, she wasn't able to activate the second number on e-sim for 60 days. We were advised to return in 60 days to add the e-sim. However, once we returned after 60 days, we found out that we had been sold a phone that was only capable of one sim, and we were unable to return the phone as we had passed the 30 day return window. We were very upset, and the manager advised us that their service agents receive no training on their equipment, and it was up to the consumer to be aware of what they were buying. We were sold a useless product that we did not need and have no recourse. I spent two hours on the phone with Verizon Customer Service and the customer service agent told us that she was going to recommend that we be able to return the phone after the 30 day window, as the sales agent misrepresented the product. She said she was going to speak with corporate about this and get a recommendation. Nothing has happened after 2 weeks. I will never use Verizon again.
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August 2023 by Robert McKnight
Great customer service. Nothing flashy. They just get straight to the point and show you how to get the best value from your phone plan.
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July 2023 by Shaun S.
Super helpful and polite. Deshane at the Kona store took care of us. He was kind and easy to work with. It took awhile to get everything wrapped up but Over all we are happy. Mahalo
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July 2023 by Tidus Turismo
Where the heck is Chelsi? She was the best manager ever, this place has gone downhill.Im going to T-mobile.
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July 2023 by Ian Collis
I don’t think I’ve ever reviewed a non food place but wow. The manager William is SO rude for no reason at all. We came in trying to transfer my number from one Verizon account to another, and he greeted us. Before we could finish asking for help, he cut us off and told us he wouldn’t help and that we had to use the app. I tried to explain we were working on that ALL DAY already with error messages but he kept the attitude and left. Literally refused to hear us out. By the time he finally came and looked and I showed him the error message, he was surprised and didn’t know what to do and told me to call Verizon. I then watched him walk around helping other people for an hour without ever bothering to come over. Generally speaking; his demeanor was so unwarranted. Even if he couldn’t help, he didn’t have to be a j**** We finally got corporate on the phone and they were nice and helpful so this is not a knock on Verizon, it’s a knock on William, the single rudest customer support person I’ve literally ever met in my
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July 2023 by Ian C.
I don't think I've ever reviewed a non food place but wow. The manager William is SO rude for no reason at all. We came in trying to transfer my number from one Verizon account to another, and he greeted us. Before we could finish asking for help, he cut us off and told us he wouldn't help and that we had to use the app. I tried to explain we were working on that ALL DAY already with error messages but he kept the attitude and left. Literally refused to hear us out. By the time he finally came and looked and I showed him the error message, he was surprised and didn't know what to do and told me to call Verizon. I then watched him walk around helping other people for an hour without ever bothering to come over. Generally speaking; his demeanor was so unwarranted. Even if he couldn't help, he didn't have to be a jerk. We finally got corporate on the phone and they were nice and helpful so this is not a knock on Verizon, it's a knock on William, the single rudest customer support person I've literally ever met in my life.
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June 2023 by Bruce A.
This was the worst customer service experience I have had in a very long time. My wife and I wanted to upgrade our iPhone 11s to iPhone 14s. We were greeted upon entering and our name was put on the list. The text message we received from Verizon said there was 1 person ahead of us. We sat down. 3 people entered the center and were assisted by some blonde lady who looked to be the manager. We were talked to or advised when we would be served. Over 30 minutes went by and no one helped us or talked to us. There were plenty of workers but I guess they didn't want to do an "upgrade"If this is the experience I was going to receive, I was going to go to T-Mobile. We then went to the Kamuela store where we were immediately greeted and helped by Ben & Maile. They couldn't have been nicer and more gracious. They saved my account from leaving.
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May 2023 by Makayla A.
If you have the unfortunate luck of being helped or assisted by the manager Carissa then do yourself a favor and ask for someone else. Not only was she very rude but when I started asking questions for clarification on upgrading my phone since my screen was cracked and my phone was an older model she got arrogant and then irritated that I was even asking questions. Not good customer service especially considering she is the manager and sets the tone for the rest of her employees. Very disappointed!
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April 2023 by Karen Toftemark
Absolutely love the locker system of prepurchasing a product online, picking a store to deliver to, walking into the store, finding the lockers, which in this store, were right inside the door and using simple instructions sent to your phone to open it and pick up your product! Like most Verizon stores, the store is clean (nearly sterile looking). The staff is friendly and attentive and usually very busy! This is a lovely and simple solution if you know what you need! And it only takes minutes!