The Verizon store in Kailua Kona provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place online orders for pickup, delivery, or free two-day shipping. The store is noted for its fantastic, helpful, and eager team members who deliver great customer service and make the process easy. Staff are described as kind, patient, experienced, and calming, with good knowledge. They answer all questions, explain everything perfectly, and help customers get set up and out the door quickly, even during busy times. Reviews highlight smooth experiences porting numbers from previous carriers with no hiccups and handling urgent needs, like phone replacements, with speed and attentiveness. The overall experience is reported as deeply satisfying, with a team that makes the business look fantastic.
Went in just to buy a new phone case. Service was great and very helpful.
August 2025
When you go in there next time - ask for Jodie or Marissa!
March 2025
Talk to Tim, kind guy with good knowledge and great customer service. Set me up well and answered all my questions with knowledge and was really helpful!
