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August 2023 by Bruce A.
Very nice local ladies. Had them install a trailer hitch and the guy that did it Di a great job. I feel very comfortable renting from them.
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June 2023 by Michael Rangasan
I have rented trucks, storage units and trailers from here and will always recommend renting with uhaul kona. Unfortunately this time I worked with Zack and was not completely satisfied, hence the 2 stars. I rented a 6x12 trailer on June 27 and when I arrived to pick up the trailer it had lots of rubbish left in it (from a previous renter I assume) and it would be a $20 fee if I returned it dirty. I let Zack know about the issue and he seemed apathetic about it. I rented the trailer anyway and had a great rest of my rental experience, just make sure to document everything if you rent equipment just in case. Also Danielle and the rest of the team were awesome working with me I had some issues getting there on time and they went above and beyond to help.
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June 2023 by B Leon
Everyone at the Kona U-Haul was extremely helpful and really made it easy to get everything done. Mahalo for your professionalism and aloha!!
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June 2023 by Ivan Drury
There were two employees at this location that were extremely helpful, the younger blond kid and the 40ish year old guy with long hair, totally my bad on forgetting their names. These guys went out of their way to get my ubox container when the forklift operator called in sick for the second day in a row, which was extremely upsetting because no one called me to tell me I wouldn't have access to my ubox. Thankfully these guys worked in tandem to manually move a bunch of uboxes around and find one that I could use. Honestly, above and beyond, I am extremely appreciative of their help since we're moving interisland and had coordinated EVERYTHING down to the last hour when it came to moving, shipping our truck, buying/selling our place, getting our pets on the plane, like everything. If these two guys hadn't done what they did, all of our planning and a lot of money would have been wasted on rescheduling and taking time off of work. I hope someone at corporate sees this and gives these guys a raise or bonus of some sort.
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May 2023 by Ivan D.
There were two employees at this location that were extremely helpful, the younger blond kid and the 40ish year old guy with long hair, totally my bad on forgetting their names. These guys went out of their way to get my ubox container when the forklift operator called in sick for the second day in a row, which was extremely upsetting because no one called me to tell me I wouldn't have access to my ubox. Thankfully these guys worked in tandem to manually move a bunch of uboxes around and find one that I could use. Honestly, above and beyond, I am extremely appreciative of their help since we're moving interisland and had coordinated EVERYTHING down to the last hour when it came to moving, shipping our truck, buying/selling our place, getting our pets on the plane, like everything. If these two guys hadn't done what they did, all of our planning and a lot of money would have been wasted on rescheduling and taking time off of work. I hope someone at corporate sees this and gives these guys a raise or bonus of some sort.
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May 2023 by Google user
I’ve been all over and I can honestly say that they know what they are doing highly knowledgeable about the moving process!!!! I highly recommend you call or reserve here!!!!!
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May 2023 by Jermaine Brown
I’ve been all over and I can honestly say that they know what they are doing highly knowledgeable about the moving process!!!! I highly recommend you call or reserve here!!!!!
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April 2023 by Monte Smith
Extremely helpful and had everything I needed
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April 2023 by Tietjen Hynes
The truck was ready before my scheduled time, the checkin was easy and they even saved my hat after I accidentally left it behind! Thanks!
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April 2023 by s cota
Convenient but the mileage will get you!!
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January 2023 by Audri Hazelton
Convenient and suited our needs.Was a little disappointing, last minute change by U-haul required using a larger truck (which we didn't need). No extra charge for larger truck but we had to pay more for the recommended insurance policy. But, still giving 5 stars.
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January 2023 by John Lacio
Staff friendlyEasy to rentUhaul always has reasonable pricesOne way entry and not many parking stallsAlways my go to when I need to pick up or haul something in Kona
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January 2023 by Kathleen W.
When we booked our trip to the big island a few months back, there were NO rental cars available. The best I could find was a jalopy on Turo which cost $500 a day. So I rented a uHaul truck. We ubered over from the airport and pickup was a lot faster than any of the car rental agencies at the airport!We ended up returning the truck 3 days earlier and it was no issue. Credit was put back on my credit card within minutes. Service here was also efficient and friendly.
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December 2022 by Wasabi Ginger
I rented a van for less than a day. It was clean and easy to use. Staff was very helpful. Not the first time I have rented from them. Only information confusing was when I called and got a mainland operator, her info was confusing. So call the local shop.
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December 2022 by Douglas Mallardi
it was easy to arrange and the vehicle was perfect for what we needed
