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April 2024 by Cheryl S.
Convenient location and good prices. Customer services are a bit lacking in certain departments. Front desk services are good, depending on who is helping you.
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April 2024 by shaka ripper
Lydia and Annie were top notch A+ customer service so appreciated in todays world
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April 2024 by Dawn
No one ever answers the phones at this location or the Hilo location. I can't drive 70 miles round trip just to ask a question or two. I even called their corporate office and was put on hold, no one ever came back on the line.
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April 2024 by Kona
Good customer service. Horrible inventory. Didn’t have a simple M5 nut, so had to go elsewhere. Dumb…
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April 2024 by cathe dyer
Cherryl who I guess is an independent contractor - was A+ in service and helping me install a Husky as I was watching....it was called in a week before. She got it DONE. If only HOME DEPOT could hire her to teach everyone in the store about customer service....instead of "Pass the buck" or "I do not know". I mean she deserves mention.
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April 2024 by Taylor Herbert
It's Home Depot bring your patience
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April 2024 by Corey Yeaton
They have a better better shower valve replacement kit options than Lowes
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March 2024 by Laura Phillips
Everything we need in KonaUpdate 3/7/24 :Came to Home Depot today to replace halogen bulbs for under cupboard lights . JUDY was amazing in finding what we needed . Super friendly, efficient, and corrected hubby when he picked up the wrong ones. Saved us from making another trip back.Totally one of the best customer service people we have had on Big Island !We are retired retail ourselves or we would hire her in a minute !!!!Thank you Judy ?
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March 2024 by Laura Quezada
great place to find home accessories
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March 2024 by Mtn. Mystic
No help on the floor to answer my questions then go to front only to find out zero cashiers. Lady at pro service yielded out and pointed to self cash out. Maybe you can raise your wages paid to get a staff.
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March 2024 by Travis Coots
I don’t know why they have a phone number. IF they ever answer it they just pickup and hang up.
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February 2024 by Bob Morris
I came for weed control film and black cinders. The weed control film was more than I needed, but the price was okay. The cinders were too expensive for my needs. We will get some rocks and make it work around century plants.It was nice to be back in Hawaii to go through Home Depot. I found what I wanted. The prices are good.I prefer Home Depot as my first choice to find what I need for home improvement items, cleaning supplies and garden needs. Home Depot is a great place to shop!
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December 2023 by Teena Genge
Garden center is fully stocked.
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December 2023 by Michael and Kathleen W
Great customer service
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November 2023 by Julie Kennedy RE
We bought appliances, carpet and countertops thru this store for a condo we just bought. Other than the diligent assistance of Kim in appliances, our experience has been terrible. We specifically purchased in stock carpet to ensure we didn't have to wait for a special order. We were insured more than once that our carpet would be cut, labeled, and ready for the installer to pick up. Installer shows up and no carpet! Out of stock, and now we are waiting another 2 weeks for it to be transferred from another island. Calls are NEVER returned as promised, so it's a 30+ minute process to get anyone on the phone when calling in. They have over $11k of our money, and after a month, we only have appliances. No carpet and no countertops. If you are used to mainland Home Depot...this is not the same! Plan on following up on EVERYTHING because they don't.
