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January 2024 by Vera Ulrich
They were so friendly, competent and quick. I really felt like I was in good hands :)
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January 2024 by Jason Padrick
Always friendly service and a pleasure to do business with. Definitely my first choice. they also do safety checks I found out last time I was there
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January 2024 by Deborah S.
I have lived in Kona for decades. Why I never visited R & G Tire before is a serious question. I've tried the other large competition just around the corner. It's a madhouse! Once I had to talk to the district manager in LA because the mistakes made while installing were dangerous! Two of the other competitors had not been satisfactory either. Knowing I needed front tires yet, putting it off because it was the holidays I drove to south point on New Year's Day. The roads there are a bit primitive. After passing a family coming out from Green Sand Beach with a flat tire I discovered I too had a flat. Fortunately, I didn't have to call a tow truck because a wonderful good Samaritan full of Aloha helped us change to the donut and we limped home.Dreading repeats of my previous tire purchase experiences I decided to try R & G. The minute I walked in I knew I was dealing with seasoned experts! Ryan the manager, Steve and Jessica know tires! Vehicles for that matter. As an older woman who has been taken advantage of multiple times I immediately felt comfortable and in good hands. Nothing is going to slip by the expertise of this staff!Why anyone would give them any less than SIX STARS I don't know. Everyone who came in to this busy establishment was treated with the utmost respect and professionalism! I could tell that multiple customers were longtime repeat customers. When I received my quote I was shocked that their prices were entirely comparable to the shops I had been frequenting in the past! Every one of my questions was respectfully and intelligently answered. Not always common in today's business world. My entire car was accessed and I knew exactly what to expect. Direct to the point answers. They're busy and I had to wait but, to me that's a sign of an excellent business! Next time I'll make an appointment. I'll never return to the 3 other tire businesses in Kona, or Hilo for that matter. Again, if I could give the staff at R & G 6 stars I would! Māhalo for your excellent, superb service‼
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December 2023 by Shelby Howe
My experience at R&G was definitely 5 stars. I bought new tires at Costco and they wouldn’t mount them so we found R&G and they fit us in that day and even pushed back their lunch to make sure we were taken care of. Jessica, Steve and all the team who took care of us today did an outstanding job. I would highly recommend.
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December 2023 by Christopher Donegan
I showed up needing a quick tire on a rim. The rim was not on the car. Could’ve been an easy $100 sale. It was ten minutes until close. A five minute job, tops. The guy laughed and said “we’re closed”. Won’t be going here again.
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November 2023 by Ashlynn Kaiamakini
Ryan help me and my family get tires/rims. He's one of my favorite people to go to, when I need new ones. I highly recommend him if you need anything from the kona R&G. I appreciate all you do Ryan Mahalo see you again soon ??
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September 2023 by Dave Hitchens
Great people great service
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June 2023 by Vicki Watson
Great customer service and fast!
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April 2023 by Kim T
Very happy with these guys. They took extra time to address the issue that my car had the wrong size tires on it and we came to a good solution with the replacements. When I go back in a couple of months to get new tires for my other car, I will be more prepared. I absolutely recommend them--they know their stuff! The shop is also spotless and picked up, which I appreciate.
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April 2023 by Christopher Erickson
I would have given 5-stars if they would be willing to accept reservations from people who live outside of town. First-come, first-served rarely works for us when we have a 45-90 minute early-morning drive to just find out that they are already booked for the day. Even if they only accepted one or two reservations a day and asked us to give a credit card number to make the reservation and agreed to a $50 non-refundable credit (or something) to reserve our spot.
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March 2023 by Big Island Off-Road Hawaii
Great team...we use them for our tire needs.
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March 2023 by Karen R.
I want to give a huge Mahalo to Terri of R G Tire, and manager Steve, along with Joey and Koa. I called Terri and told her we were making a goat playground and asked if she had any discarded tires we could have. She was so kind and responsive and told me I had many I could choose from. I am so appreciative and so are the goats and children. Steve had Koa and Joey even put them in the truck. What a spirit of aloha!
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February 2023 by jeff silva
Always fast service, always have what I needed in stock, great customer service!!
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February 2023 by Marty D.
Told me it would 2 hours and it was. Right on time and a good price on the tire. Nice folks
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November 2022 by Riley D.
I'm not one for leaving reviews but I had to make a yelp account for this business. I brought my truck in for a simple alignment and rotation. I ended up needing to have upper ball joints replaced to get the alignment done which was fine. When I got my truck back I pulled out and the brakes gave out on me at the first stop sign! I went back in and they told me it was bad timing and had nothing to do with them?! Never letting them touch one of my vehicles again. 0 stars
