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November 2023 by Race T.
It's cheap!! But wow they are terrible... cars say no smoking, every car smells like smoke and if you aren't careful they will charge you because of that. Also, couldn't leave the lot because every code they gave us didn't work... Just dumb
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November 2023 by Eugenia Zykova
Worst return experience. Returned my Jeep full tank (just got it filled up less then 2 miles from the airport) and they charged me extra $91 for refuelling. Contacted customer support and they said if I don't have a receipt for the gas, nothing they can do about it. I don't keep receipts because I've been renting cars for 10 years and it never happened. AVOID! Total scam.
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November 2023 by Niaz Nafea
Typical car rental place. Exactly as slow as you'd expect for a weekend. Service was nice.
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October 2023 by Roberto S.
The Agony of Uninformed Travel. Business travelers used to the efficient National/Enterprise model are in for a nasty surprise. On a vacation and decided to shop around for the best prices and Payless came up. Good reviews on Expedia, what could go wrong? Almost missed the shuttle because Payless partners with Budget and the signage isn't great. Got to the depot and the line is out the door. Mind you I've already paid for my vehicle. 45 min in line and I get assigned a vehicle. Usually you would think that you could walk out and drive away, right? All of the people that were in line ahead of me are now ahead of me waiting for a car. This place sucks so bad. Totally inefficient and the biggest bummer of our trip yet. My cheap car ass got what it deserved. National all the way!
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October 2023 by kona becker
Charged me $93 dollars extra for .5 gallons missing in the tank. I filled up the tank less than 2 miles away from the drop off, & it literally says on the receipt "17.3 gallons out of 17.8". Called their number at least 6 times and never received an answer. Called customer support (at 3 pm) and they told me I needed to call tomorrow because customer service is closed.
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September 2023 by Lucille L.
************CAUTION********Do not rent from here. I have spent two days trying to get a decent car from this place. Both cars damaged bad. They rent you cars like this and then try to charge $250 of you have sand in the car. I've tried calling yesterday they wouldn't answer the phones so drove down and selected another vehicle then the second vehicle this piece falls off and now can't drive the car and they will not answer. Beyond furious.Trust every review you read!!!!!!!!!!I will update with the outcome on how they plan to fix this.
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September 2023 by Richard Allen
Drop-off was flawless. Pick-up was a circus.
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July 2023 by Garry Michel
My wife and I have been renting vehicles all around the world for over 30 years. In this time we have always tried to return the vehicles in an as clean state as possible. We are sure that many are returned in a shocking state, but this time, in Kona, in May we we're charged $125 cleaning fee for 'Excessive Sand' in the vehicle. We don't argue that there was some sand on the floor mats, but in NO way was this excessive in our opinion? (see attached pictures)Do we now have to clean our rental cars inside and out before we return them? Is that not their task? We rang the company and protested our case politely, but they did not relent. Needless to say we will not be renting from either Avis (the parent company) or Payless again. You decide
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June 2023 by Mad66
Payless is part of Avis and budget. The shuttle will have a big sign for budget and Avis and a small sign next to the door for Payless. Unless you pay attention, you will be waiting a long time for a Payless shuttle.Getting the car took about 30 min. You have to go to the budget counter. Car was decent. It did however have roaches. They would come out at night. Nothing like something crawling up your leg while driving. Get some bug spray if you are renting from Payless or budget.
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June 2023 by Eva E
Told myself I wouldn’t go back after a horrible experience.I did and what a mistake that was. 200 in agreed fees and they took 580 from me. Do not give them your card number or you WILL get double or triple the charged. Go budget or Avis! That deal u think you are getting is a trick to rob you. Go get the best car u can find and it will still be cheaper then a Prius
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May 2023 by Y B
We were pretty nervous to rent from Payless after reading so many horror reviews on here. Yet they had the best price on the island. $150 for 3 days when everyone else wanted $300-500 so we decided to “risk it” and I am glad we did. We had no issues whatsoever with Payless, got what we paid for and no extra bogus charged or pressure to add insurance etc. very smooth easy experience.
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April 2023 by Paulina N.
If I could give 0 stars, I would. Our car smells terrible. picked it up at 10pm the night we landed exhausted from traveling kept the car thought it would air out. Next day smells just as bad and even the valet at the hotel mentioned something. Impossible to reach the company via phone to swap for a new car. Overall unsatisfied that we can't resolve this over the phone without going to the airport--potentially wasting 1+ round trip to be rejected
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January 2023 by Randy H.
Waited through two shuttles, finally go on the third... shuttle kept stopping in different areas, so the "end of the line" suddenly became FIRST in line..... arrived at the facility to find a line of about 25 people -- and ONE agent! You get what you pay for, I guess...
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September 2022 by Gena E
I have not rented a car before and the lady that checked me out did not do a good job of letting me know how the charges go. I arrived early and waited in line but she failed to mention that getting your car a half hour early would result in a full extra days charge. When she offered the insurance she also failed to mention that was a per day charge. I must have missed the $250 deposit thing when I reserved it which is my fault but it should have been mentioned again on pick up. All told what I thought would've $300 was $700. That was a shock to me so I went back after checking my account and waited on line for a different lady. She did a good job explaining stuff to me but I didn't like how the first lady stopped what she was doing to come over and be condescending with remarks like "All charges are per day with rental cars" and "well that's to be expected" when the second lady went over the deposit. Having to drive back to get that sorted put a Damper on the first day.
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August 2022 by Frank Tucker
Read all the reviews and I was concerned however, I didnt have any of the issues brought up by others. Budget and payless share the same staff and area. Payless is a small sign so if you see Budget, you're at the right place. The shuttle was quick to pick us up and take us a few miles to the rentals. They were quite friendly to me on arrival. Yeah its slow but every rental car place is slow. It wasn't extraordinarily slow as others remarked. It was a good price all things considered. I really got an equivalent to a suburban which I was happy with... an Expedition as advertised. I checked out fast and painless and got my final reciept electronically. Will I rent from them again? Heck yeah.