Macy's in Kailua-Kona is a trusted and convenient shopping destination, offering a wide range of products including clothing, swimsuits, cover-ups, shoes, and household items like bedding. Visitors appreciate the store's variety and the availability of everything they need, especially since there are few good stores nearby. The staff is often praised for being helpful and attentive, with positive experiences at the perfume counter where expert assistance and samples made perfume shopping enjoyable. Customers highlight the quality of products and excellent customer service, with some mentioning friendly employees who went above and beyond. However, some reviews note concerns about being followed by staff, which affected their shopping experience. Overall, Macy's Kona is seen as a reliable store with a welcoming atmosphere, especially appreciated for its variety, service, and the fact that it remains open when other parts of the mall are closed. It continues to be a popular spot for locals and visitors alike.
Lisa was super helpful and would recommend to ask for her! Mahalo Lisa for all your help with our crazy order and requests!
November 2025
There aren't many good stores in Kona for clothing and this one covers whatever you need. They got swimsuits, cover ups, shorts, shirts and shoes... Anything you forget to bring or need extra, they got a nice choice. They also have household section with bedding etc. I hope they stay around, we go there every time we visit.
October 2025
The Last Chance sales rack prices were wildly inexpensive.
