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April 2024 by Isaac Hartz
Costumer service needs some work, asked acouple times for someone to unlock the wire section nobody came.
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April 2024 by Michele Liberato
Huge supply of home improvements supplies. Lots of employees giving assisting to customers. Store was busy but found what I was looking for.
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April 2024 by Taylor Herbert
It's it's Lowe's bring your patience
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March 2024 by MARY ABDY
Bought an LG refrigerator in 2019 and purchased the protection plan. 3 weeks ago, it stopped working, and we haven't been able to get a repair technician here yet. They were supposed to come today, but once again, they canceled. Now we have to wait until next Thursday because that's the only day they come to Hawaii island. How can Lowes sell appliances and extended warranty and not have technician to service them?
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March 2024 by kealani navor
Bought a gas range, was told it wasn’t in stock and I had to order. So I did, and was told it would be ready for pick up in 4-6 weeks. Got a call the next day from a very rude employee who said my order was ready for pick up, I had seven days to pick it up, if I didn’t I would have to reorder, then he hung up on me.My husband went the next morning to pick it up, only to be told they didn’t know what happened to it. ? After not being able to find my range, they told him he had to wait 15 min for them to check the container and get it out.Bad customer service, horrible communication!!!! Will not be buying anything from this store ever!
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March 2024 by Patty LeLievre-Childs
Bought a Weber BBQ.The young ladies that helped me were very friendly and knowledgeable.Thank you ?
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March 2024 by D C
This store #1561 and the company it represents are a joke as far as competence or customer service. They don't answer the phone and corporate customer service is powerless. You CANNOT contact the corporate offices with any complaint. We waited three weeks beyond the promised delivery date only to have the wrong appliance delivered..and still had to pay $30 (discounted for the lateness) for the delivery. Fourth call to corporate customer service, and still no resolution..and they DON'T call back.Wow! Check out the response below! I say they don't call back, and they ask ME to call THEM again!!?? I can only laugh..
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March 2024 by chanh quach
Good service, professional and polite.
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February 2024 by Linda Conner
Clean and well-stocked store. Friendly staff.
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February 2024 by Dave Ziegl
So much nicer to go here than HomeDepot. Still a big box store, with not super knowledgeable staff, but, my experiences have always been better than the nightmare of visiting a HomeDepot.
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February 2024 by kiana laalaa
Your classic old fashioned American hardware store.The mini plastic bucket was cute but the quality is weak. Not a sturdy 2 gallon bucket.Garden area is really nice. Thankful for the volunteer watering person.Sometimes crazy bent people come through and the workers do not deserve that. They need to be recognized more for the stuff they have to deal with. But those who act that way just need to grow up too.There is a key station if you need to make copies of your keys. When I went there was a buy 2 get 1 free deal.Workers are helpful I think if you need them. They're just busy and hardworking.
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February 2024 by Lianna Stewart-Burton
Excellent, except all the mishaps along the way with my orders, and deliveries not being on time. The worker Maxine is great to work with. ?
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February 2024 by Autumn I
Every time I try and talk with someone they pick up the phone and hang up on me. Terrible customer service. I live on the opposite side of the island and I can’t get someone on the phone to answer a simple question.
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January 2024 by Laurie Mandaquit
I love Lowe's. Helpful employees, they always got deals and mark downs on all kinds of stuff!
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January 2024 by Joshua Knox
Workers acting like it’s a hassle to ask them questions. MVP desk was no help and dismissive. Easier for them to not help and make it someone else’s issues. Not sure about all the staff but a handful were just not personable. How are you gonna be laying on the checkout counter but rude when I ask you a question.
