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October 2024 by Kelly Stern Music
Don’t buy from Lowe’s unless you can do all the installation yourself. For years I have bought from Lowe’s. They even used to deliver and install appliances. Today after 2 other mishaps in delivery the guys (good guys contracted by Lowe’s) rolled the dishwasher up to the house and did not take the old one with them. They said I needed a plumber to uninstall the old and install the new. Lowe’s did not say that to me nor did Lowes notify me of a delivery date. I had to go to the store to find that out. Corporate costs cutting and lack of help to the consumer is getting ridiculous. I had to pay for delivery and for haul away and literally I have a broken dishwasher and an uninstalled new one. What happened to the old Lowe’s? I advise you all ask before paying for delivery and haul away and consider other locations to buy appliances in the future or factor in the costs of installers! It sucks! Oh and have you ever tried to call Lowe’s? I’ve called 5 times in the last hour and no one answers!
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October 2024 by Adriana Piercy
I have been trying to find out who the store manager is and it seems impossible. Will you kindly tell me how I can contact them? I believe they will be very interested in my feedback. So another customer doesn’t have to be disappointed by having to live my same experience.
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October 2024 by jared isaac
Lowes advertised free installation on carpet (min square footage and price of course which is fine) so I took the time to have them come to my house and paid for a measuring and it turn out it's $1800.00 for three little rooms not "free".
Total false advertising and a waste of my time.
On a side note I did buy a dishwasher and the sales person and process was fantastic, I highly recommend them for appliances but defiantly not flooring.
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October 2024 by Bronsten Kossow
We were trying to purchase a washer, and unfortunately none of the associates were around. After waiting for about 30-45 minutes we decided to leave. A couple days later, I came in to hopefully purchase a new washer. There were two associates, one was a bit more experienced, the other was probably in training. After being acknowledged (mahalo for that), they helped me try to find a washer. Unfortunately, after going through all the washers displayed, there were basically none except for one brand in stock. I get that we are on an Island and stock is very limited, but why don't you folks have a sign that says "limited supply" or "low inventory" on the signs, it wasted so much time scanning every single one of the barcodes before ending up at one that actually was in stock. Please consider providing the customer with that expectation.
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September 2024 by Fely Nicholson
Spacious lots of selection
Need one in Hilo
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September 2024 by Bob Morris
I found what I was looking for. A new hose nozzle, two large screws to hold up the outside hose holder and AAA batteries for the house use. Fast and easy!
I asked for help finding something. The staff showed me the options available. No problems doing business here.
This is a great home appliance that supplies everything store. Good prices and good selection. Very central and across from the Walmart store. Plenty of parking and right on Henry Street.
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September 2024 by Edgar Mendez Chacon (Big Island Townhouse)
Horrendous customer service at this store! You wait an hour minimum to get to a person and then they put you on hold and then you wait again in an endless ringing. Don't understand how they can stay in business with these type of workers. Robert is the one person there that actually helps and cares about his job. They need more people like him at this store to make it run much better!
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July 2024 by Heidi Hauck
I needed some mulch, the recycled tires kind. They had it and at a decent price!
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July 2024 by Philip J. Frye
This Lowe's is better than the Kona Home Deopt. I always try here first.
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June 2024 by Shaun Powers
Hit & Miss on finding someone to help you find things. Today they were available
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June 2024 by Amber Kitka
Very poor customer service.
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June 2024 by Tony Morales
Not too bad?
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June 2024 by Cooper
The fulfillment department is amazing but I only wish more people knew how overwhelmed they are due to online orders becoming so popular. If you are able to just go in and get it yourself. There simply aren’t enough workers to keep up with the insane amount of orders coming in. Thanks for all the hard work carried out by those beautiful people, but do them a favor and if can show up and shop like a normal customer. Mahalo!
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June 2024 by Mitchel Tresslar
Had everything I needed and self check out was a breeze! Getting in and out has always been easy. If you are doing an online pickup...plan for some extra time. Always is more time consuming than you think it should be.
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May 2024 by Jane Johnson
Never have I had such excellent service at almost anywhere. I came into the store on Memorial Day and was greeted by a cashier. I needed a drill and she directed me to the drill there. There an employee greeted me and asked how he could help All I needed was a drill bit, but knew nothing about them. He took the time to explain them. You would have thought I was the only person in the store. Absolutely wonderful. Went back to the same cashier who greeted who was equally as pleasant. BTW, my cost was $8.96. All this for such a small item. Great experience.
