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January 2024 by Chris
They've been taking great care of my Alfa Romeo for almost 2 years now, and I'll trust these guys on any of my cars! The whole staff gets 5 stars!
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December 2023 by John B
Staff appear very good at Auto repair at but the desk staff are easily triggered canceled an appointment last minute and later denied me service all together Here is the letter I wrote to them Sorry about the misunderstanding and the cell company calling me while my car was supposed to be in the shop And me sheduling for a later time I did not mean for that to happen Or trigger **** I was turned away and got upset too As **** was upset with me I took a time out and left rather than reschedule as **** suggested, after him yelling at me It was like he did not want to provide service to me at all The best to your shop you guys seen good at what you do Hang in there I am sorry you chosen yell at me and deny me service in the future . I was disappointed with how I was Sorry about the misunderstanding and the cell company calling me while my car was in supposed to be in the shop And me sheduling for a later time I did not mean for that to happen Or trigger **** I was turned away and got upset too As **** was upset with me I took a time out and left rather than reschedule as **** suggested, after him yelling at me The best you guys seen good at what you do Hang in there I am sorry you chosen yell at me and deny me service in the future . and i am disappointed with how I was treated and later denied service as well
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November 2023 by Josh Bradbury
Top shelf service for my BMW. From the initial call to set up an appointment the customer service was great! I dropped off car once they found out what was going on I got a call an they said this is what you need an this is where we are at with labor. Completely professional, honest, and really great group of people! This is the only place I'll bring my Beemer now on the big island! Thanks again guys definitely top shelf service!
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September 2023 by Tony Di Napoli
Top quality serviceThey work on all of my european autos.Reasonably priced
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June 2023 by Maggie W.
Very good service,help me out so quick,and the baby dog is so friendly,I will definitely come back if anything happened to my car again
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June 2023 by Kainoa B.
Stay far from this place.These guys are snakes and will look you in the eyes and lie lie lie.Tried to take advantage of a female coming in there not knowing about cars.When they found out she didn't want to go through with the diagnostic and repairs they then purposely broke other parts that will now cost her more at another shop.Zero integrity
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May 2023 by Kim T
I had a great experience with Kona European Auto. They did a fantastic job on my SUV alignment, and they were very accurate and honest about the cost and time of the service. They were easy to book an appointment with, and they kept me updated on the progress of the work. The staff was friendly, helpful, and professional. They made me feel welcome and comfortable. They also have very reasonable prices compared to other places I’ve been to. I highly recommend Kona European Auto to anyone looking for quality work and excellent customer service. I take both my cars there.Service: Wheel alignment
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May 2023 by Alyssa Luera
I was in a jam and couldn't find a mechanic in Hilo to work on my mini cooper. Kona European Auto saved the day. They were very accommodating and efficient, and I appreciated their willingness to work with me to make sure everything went smoothly. Shout out to Taylor who helped me and kept me in the loop every step of the way. The staff here is great and the whole process was streamlined. Totally worth the drive from Hilo; never taking my car anywhere else.Services: Battery
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February 2023 by Glen Gaines
Service was good, they did what they said they would do. Service advisor was informative and didn’t try to sell me something I didn’t need.
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November 2022 by Jim Albers
Excellent customer service. Very responsive. Great technicians get it done right. Highly recommend.Service: General repairs & maintenance
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November 2022 by William Glasso
I have had my SUV repaired twice now (for different services) at Kona European and have had great experiences both times. Their team was transparent, communicative and resourceful as my suspension repair was extensive. The work was done well and their team went to lengths to assist with insurance and made the process understandable and smooth.Services: Battery
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October 2022 by Jacob Teitelbaum
Outstanding! This is THE place on the Big Island if you need your BMW repaired. They do a great job, very personable, and fair prices. I am sooo glad we have them on island❗️?? our mini is over 15 years old, and they keep her running like new?
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October 2022 by Fate Yanagi
This place used to be good but they have deteriorated terribly according to everybody I know. Now the only thing they’re good at is billing you. They charge me almost $800 to change an air filter and then told me that it didn’t solve the problem. They charge me almost $800 to change an air filter and then told me that it didn’t solve the problem from the beginning I told him it was not that air filter but they didn’t even bother asking any questions about it.Service: Auto engine diagnostic
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October 2022 by Timothy Depew
This has been my regular mechanic for 4+ years. I’m always happy with the service and consider them reliable and honest, professional and trustworthy.Services: Battery
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September 2022 by Rachel Page Otis
Eric and his team are amazing I have been being my 1996 Land Rover to Kona European for 2 years, the team is extremely helpful they have kept my classic on the road and in amazing condition their prices are fair and their work is spectacular love this amazing team
